PROBLEM SOLUTION
MasterConsole II locks
(unable to control mouse
functions) when a
particular PC is selected,
but works normally when
other PCs are selected.
specific channel, then connect the mouse directly to the PC. If the
problem persists, then the PC's mouse port is out of order. Otherwise,
contact your dealer or Raritan Computer.
b. If the problem occurs after MasterConsole II has been installed for
a period of time, and occurs to PCs that have previously worked with
MasterConsole II, then some components are out of order. Contact
your dealer or Raritan Computer for service.
Unit does not operate in
On-Screen User
Interface.
Replace keyboard. On-Screen User Interface works only with PS/2 or
extended AT style keyboards.
Unable to select
channel.
Scan function is active; press the Scan button once to toggle Scan
OFF so the light next to the button is off.