Samsung ML-330X, ML-3312ND/XAA, ML-331X, ML-3712DW/XAA, ML-3712ND/XAA, ML-371X, ML3712ND

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems 105

• Power and cable connecting problems 106

• Printing problems 107

• Printing quality problems 111

• Operating system problems 119

Contents

Main Contents 1. Introduction 2. Menu overview and basic setup 3. Maintenance 4. Troubleshooting Page 1. Introduction Key benefits Environmentally friendly Print with excellent quality and speed Convenience Page Features by models Some features and optional goods may not be available depending on model or country. ( : Included, : Optional, Blank: Not available) Useful to know About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Maintenance / Checking Supply usage Page Accessories Front view Rear view Type A Type B Type C Page Installing the driver locally Windows 5 1 3 4 Reinstalling the driver Page Menu overview Menu overview Printing a demo page Changing the display language Media and tray This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guides. Media and tray Loading paper in the tray/ optional tray 3 1 2 Page Media and tray Loading in multi-purpose tray Page Media and tray Printing on special media To see for paper weights for each sheet, refer to "Print media specifications" on page 4. Media and tray Envelope Page Media and tray Transparency Labels Media and tray Card stock/ Custom-sized paper Media and tray Preprinted paper Setting the paper size and type 1 2 3 4 5 Basic printing Basic printing Canceling a print job Basic printing Opening printing preferences 1 2 3 4 Using a favorite setting Basic printing 1 2 3 Using help Eco printing Setting eco mode on the control panel Basic printing 1 2 3 Setting eco mode on the driver Eco options Basic printing Result simulator 3. Maintenance Ordering supplies and accessories Available supplies Available accessories You can purchase and install accessories to enhance your machines performance and capacity. Available maintenance parts Redistributing toner 1 2 Page Replacing the toner cartridge 1 2 3 4 Page Upgrading a memory module Installing a memory module 1 2 3 4 5 Page Monitoring the supplies life Setting the toner low alert Cleaning the machine Cleaning the outside Cleaning the inside 1 2 Cleaning the machine 4 3 toner from the toner cartridge area. Page 4. Troubleshooting This chapter gives helpful information for what to do if you Tips for avoiding paper jams Clearing paper jams In tray 1 1 2 Page Page Page Page Clearing paper jams Understanding the status LED The color of the LED indicates the machine's current status. Understanding the status LED Status LED Understanding the status LED Jam LED/ WPS LED Understanding display messages Checking display messages Paper Jam-related messages Understanding display messages Toner-related messages Page Understanding display messages Tray-related messages Understanding display messages Network-related messages Misc. messages Page Specifications General specifications Page Specifications Print media specifications Page Page Specifications System requirements Microsoft Windows Specifications Macintosh Specifications Linux Unix Specifications Network environment Page Regulatory information Laser safety statement Taiwan only Regulatory information Ozone safety China only Power saver Recycling Regulatory information Correct disposal of this product (Waste electrical & electronic equipment) (Applicable in the european union and other european countries with separate collection systems) The United States of America only Radio frequency emissions Regulatory information Canadian radio interference regulations United states of america Federal communications commission (FCC) Intentional emitter per FCC Part 15 Regulatory information FCC statement for wireless LAN use: Taiwan only Regulatory information Russia only Turkey only Germany only Replacing the fitted plug (for UK only) Regulatory information Important warning: Declaration of conformity (European countries) Approvals and Certifications Regulatory information EC Certification European radio approval information (for products fitted with EU-approved radio devices) European states qualified under wireless approvals: European states with restrictions on use: Regulatory information Regulatory compliance statements Wireless guidance Regulatory information Israel only Page Copyright Index A C D E R rear view regulatiory information S safety specifications Page Contents 1. Software installation 2. Using a network-connected machine 3. Useful setting menus 4. Special features Contents 1. Software installation If you are a Windows OS user, refer to the Basic Guide for installing the Installation for Macintosh Installation for Macintosh 17 18 Reinstallation for Macintosh Installation for Linux Installation for Linux Reinstallation for Linux Page Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP Wired network setup Printing a network configuration report Setting IP address IPv4 configuration using SetIP (Windows) 1 Page Wired network setup 3 4 5 6 7 Page Installing driver over the network Windows 1 3 4 Installing driver over the network 5 6 Macintosh 1 Page Page Page Installing driver over the network 4 5 6 7 8 Page IPv6 configuration Page IPv6 configuration Using SyncThru Web Service 1 2 3 Wireless network setup Getting started Understanding your network type Wireless network name and network key Choosing the installation type Wireless network setup From the computer Using the WPS button Items to prepare Wireless network setup Choosing your type Machines with an display screen Connecting in PBC mode 1 Wireless network setup Connecting in PIN mode 1 2 Machines without an display screen Wireless network setup Connecting in PIN mode 1 2 3 Wireless network setup Disconnecting from a network Using the menu button 1 2 3 Wizard mode Wireless network setup 4 2 5 Custom mode Wireless network setup 6 Setup using Windows Access point via USB cable Items to prepare Wireless network setup 3 4 5 6 7 Page Wireless network setup 8 9 10 11 Page Wireless network setup 5 6 7 Page Wireless network setup 9 appears. disconnect the USB cable between the computer and machine. Click Next. 10 Page Wireless network setup 7 8 9 10 11 12 13 14 15 Wireless network setup 16 Page Wireless network setup 11 12 13 14 Wireless network setup 15 Check the settings and click Next. Wireless network setup 16 17 18 Using a network cable Wireless network setup Items to prepare Printing a network configuration report IP setting using SetIP Program (Windows) Configuring the machines wireless network Wireless network setup 1 6 2 3 Wireless network setup 8 9 Turning the Wi-Fi network on/off 1 Wireless network setup Connecting Failure - Not Found SSID Connecting Failure - Invalid Security Connecting Failure - General Connection Error Connecting Failure - Connected Wired Network Wireless network setup Other problems Page 3. Useful setting menus The control panel provides access to various menus to set up the Information Layout Paper Graphic System setup Page System setup Page Network Admin setup 4. Special features The procedures in this chapter are mainly based on Windows 7. Altitude adjustment Changing the font setting Changing the default print settings Setting your machine as a default machine Using advanced print features Printing to a file (PRN) 1 2 3 Using advanced print features Understanding special printer features Page Page Page Page Page Using advanced print features Using Direct Printing Utility (Windows only) What is Direct Printing Utility? Printing 1 2 Using Direct Printing Utility (Windows only) Using memory/hard drive features From the printer driver From the control panel Page Macintosh printing Macintosh printing 4 Printing on both sides of the paper 1 2 3 Linux printing Printing from applications 6 1 2 3 4 Linux printing 7 3 Printing files 1 4 Unix printing Unix printing Proceeding the print job 1 2 3 Unix printing Image tab Text tab HPGL/2 tab Margins tab Page Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Page Useful management tools Samsung AnyWeb Print Using SyncThru Web Service Accessing SyncThru Web Service 1 Useful management tools SyncThru Web Service overview Information tab Settings tab Security tab Useful management tools E-mail notification setup 1 3 4 5 Useful management tools 4 5 Using Samsung Easy Printer Manager (Windows only) Understanding Samsung Easy Printer Manager Useful management tools Advanced settings user interface overview Device Settings Alert Settings Useful management tools Job Accounting Using Samsung Printer Status (Windows only) Samsung Printer Status overview Useful management tools Using Smart Panel (Macintosh and Linux only) Smart Panel overview Useful management tools Changing Smart Panel s settings Using the Linux Unified Driver Configurator Opening Unified Driver Configurator 1 Useful management tools 3 Printers configuration Printers tab Useful management tools Classes tab Ports configuration Page Page Paper feeding problems Power and cable connecting problems Printing problems Page Page Printing problems Printing quality problems Page Page Printing quality problems A Page Printing quality problems A Printing quality problems A Printing quality problems Operating system problems Common Windows problems Operating system problems Common Macintosh problems Operating system problems Common Linux problems Operating system problems Common PostScript problems Contact SAMSUNG worldwide Page Page Contact SAMSUNG worldwide Glossary 802.11 802.11b/g/n Access point ADF Page Page Glossary Duty Cycle ECM Emulation Ethernet Page Glossary IP address IPM IPP IPX/SPX Page Page Page Page Glossary SMTP SSID Subnet Mask TCP/IP Glossary Toner Cartridge TWAIN UNC Path URL Page Index C Changing D direct printing utility driver installation Index printing using help printing a document problems

Samsung - page 208

Models: ML-330X ML-3312ND/XAA ML-331X ML-3712DW/XAA ML-3712ND/XAA ML-371X ML3712ND