Before
Calling for Service
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom
Check/Remedy
Disc tray does not open. | • Is the power cord plugged securely into the outlet? | ||
| • Turn off the power and then turn it back on. | ||
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Playback does not start. | • Is the region code of the disc "2" or "ALL"? | ||
DVD discs purchased from abroad may not be playable. | |||
| • | ||
| player. | ||
| • Make sure that the rating level is correct. | ||
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The remote control does | • Is the remote control being operated within its operation range of | ||
not work. | angle and distance? | ||
• Are the batteries exhausted? | |||
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Playback does not start | • Are you using a deformed disc or a disc with scratches on | ||
immediately when the | |||
the surface? | |||
Play/Pause button is | • Wipe the disc clean. | ||
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Sound is not produced. | • No sound is heard during fast playback, slow playback, and step | ||
| motion playback. | ||
| • Are the speakers connected properly? Is the speaker setup | ||
| correctly customized? | ||
| • Is the disc severely damaged? | ||
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Picture does not appear, sound | • Was the DVD player suddenly moved from a cold place to a warm | ||
is not produced, or the disc | one? When condensation forms inside the player, remove the disc | ||
tray opens 2 to 5 seconds later. | and let the player stand for 1 or 2 hours with the power on. (You | ||
can use the player again after condensation disappears.) | |||
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• Disc is rotating but no | • Is the TV power on? | ||
picture is produced. | • Are the video cables connected properly? | ||
• Picture quality is poor and | • Is the disc dirty or damaged? | ||
picture is shaking. | • A poorly manufactured disc may not be playable. | ||
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