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Samsung NP-Q35 NP-Q35-BT1/SEK, NP-Q35BC01/SEK, NP-Q35C000/SEB Troubleshooting, Questions and Answers, Check the Connections, Norton AntiVirus, Magic Doctor, Windows Help and Support, Frequently Asked Questions

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Troubleshooting

Complete the following in the order presented until your system is functioning properly. If all of the steps below fail then contact your local reseller for assistance.

Questions and Answers

Please see “Questions and Answers” on page 118 for assistance in correcting any computer operational problems.

Check the Connections

Verify all of the power and peripheral cables are securely plugged into their sockets and that your system and power supply is on.

Norton AntiVirus

Run Norton AntiVirus to ensure a virus is not affecting your computer.

To run Norton AntiVirus proceed as follows:Click Start > All Programs > Norton AntiVirus > Norton AntiVirus 20xx.

Magic Doctor

Magic Doctor is a program developed and distributed by Samsung Computer and is used to troubleshoot problems. Since this program enables you to diagnose your system with one-click, try to diagnosis your system with Magic Doctor.

Click Start > All Programs > Samsung > Magic Doctor > Magic Doctor. (p139)

Windows Help and Support

Run Windows Help and Support to find problem that may be affecting your computer.

To run Windows Help and Support proceed as follows:

Click Start > Help and Support.

Frequently Asked Questions

To view FAQ’s on your computer, please visit www.samsungpc.com.

Reinstalling Software

If for some reason your system crashes you may corrupt your HDD, Windows operating system and/or some of your device drivers. If this is the case, use System Recovery CD to reinstall OS and System Software Media to reinstall the corrupt device drivers.

116 Users Manual

Contents

Notices Macrovision Statement Important Safety Information Safety Instructions Setting Up your System Care During Use The Instruction On Safety Operation of NotePC Replacement Parts and Accessories Battery Disposal Laser Safety Power Cord Requirements General Requirements Regulatory Compliance Statements Wireless Guidance Page United States of America USA and Canada Safety Requirements and Notices Unintentional Emitter per FCC Part Intentional emitter per FCC Part FCC Part Page Canada Unintentional Emitter per ICES-003 Intentional Emitter per RSS Telecommunications per DOC notice (for products fitted with an IC-compliantmodem) European Union European Union CE Marking and Compliance Notices European Directives European Radio Approval Information (for products fitted with EU-approvedradio devices) Translated Statements of Compliance This product follows the provisions of the European Directive 1999/5/EC European Economic Area Restrictions Local Restriction of 802.11b/802.11g Radio Usage General European Telecommunication Information (for products fitted with EU-approvedmodems) Page WEEE SYMBOL INFORMATION Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Using Your Documentation Manual Documentation Conventions Information Icons Keyboard Conventions CD-ROMDevice Naming Convention Software User Documentation Getting Started Introducing Your Computer Front View Right View Left View Back View Bottom View Turning the Computer On and Off To turn on the computer To turn off the computer 3. Click Turn Off Using the Keyboard The keys on the keyboard can be grouped into the following categories: Using the Numeric Keypad Using Special Function Keys Using the Touchpad You can perform various actions with your touchpad as described below Page Reading the Status Indicators Adjusting LCD Brightness To adjust using keyboard Adjusting the brightness using the Battery Manager Adjusting the Volume To adjust using volume adjustment program Introducing Windows Understanding the Desktop Understanding the Start Menu Understanding a Window Help and Support Center Windows XP Tour Using the Computer Using the CD Drive To insert a CD To eject a CD To use the Windows Media Player To play a video CD To write data on a CD (Optional) 5.Click Write these files to CD in the CD drive window Write these files to CD When the CD Writing Wizard appears, enter the CD label, and click Enjoying Home Theater (S/PDIF Port) Step 1. Connect 5.1 channel speaker system to your computer Step 2. Setting the Sound to Digital Sound Output on the Computer Step 3. Enable S/PDIF output on the DVD program Using the Multi Card Slot To insert and use a memory card To remove a memory card To format a memory card Using the PC Card Slot (Optional) To insert a PCMCIA card To remove a PCMCIA card Using EasyBox Learn about EasyBox Using EasyBox Configuring Firewall Using Samsung Update Plus To Update Samsung Software and Drivers Page Using AVStation premium Start and Screen Layout MUSIC Station Playing an Audio CD Playing a Music File Adding Music Files to the Library PHOTO Station Viewing an Image File > Open Open Click the Full Screen SlideShow Set as Background Editing an Image Adding Images to the Library MOVIE Station Playing a DVD , select 3.The DVD title is played Playing a Movie(Video) File Adding Videos to the Library Using AVStation now / AVStation premium Viewer Start / Exit AVStation now Starting Exiting Start / Exit AVStation premium Viewer Screen Layout Page Page Page Page Connecting to the Internet Connecting with a Modem Connecting Through a Wired LAN 7.To use DHCP: To use a static IP: To use both DHCP and static IP simultaneously: Alternate Configuration User configured Connecting Through a Wireless LAN (Optional) Connecting to an Access Point (AP) 2.Select an AP (E.g. Test) to connect to and click Connect Enter the Network Key in the window and then click the Connect button Network Key Now when Connected in AP is displayed, and you can access the network Connected Connecting to computer-to-computernetworks (peer-to-peeror Step 1. Setting up a computer-to-computernetwork 3.On the Wireless Network tab, click Advanced Clear 'Automatically connect to 5.In the Wireless Networks tab, click Add Step 2. Connecting to the configured computer Wireless Network Setup Using the Wireless LAN Setup Program Refresh Network authentication: Data encryption (WEP): Key index: to activate, and enter 5 (for 64- bit) or 13 (for Using Samsung Network Manager Using the Network Setting Up a Network Finish Add Printer Show printer Page Sharing Internet Access Setting Up a Sharing Server Page Network Status Diagnosis Using Network Services Sharing files or folders Step 1. Configuring Sharing Step 2. Using Shared Files or Folders Sharing Printers Step 1. Configuring Printer Sharing Step 2. Adding and Using a Shared Printer Yes Using Bluetooth Devices (Optional) Bluetooth Functions Bluetooth Software Setup Skip Using Bluetooth Bluetooth Help Exchanging Files between Bluetooth computers If the Bluetooth PIN code requested Bluetooth PIN code After a short while, the Bluetooth PIN Code required Connecting Keyboard, Mouse, Joystick and Headset devices Stopping a Bluetooth device Use Instructions Customizing Your Computer Using System Setup Starting System Setup Changing Booting Priority Configuring the Password Setting the Supervisor Password Setting the User Password Activating the Booting Password Deactivating the Password Configuring Resolution and Color Depth Using External Display Devices Switching Display Devices Using the Shortcut Key Using Dual View to View Extended Screen Deactivating Dual View Mode System Management Using Power Management Options Basic Power Management Schemes 3.Click the Power Schemes tab to display the basic power management options Power Schemes Select the time that you wish each of the following actions to occur in Battery AC power •Turn off monitor Hibernate Mode Power Options Properties Hibernate Standby Mode (Power Management or Manual Method) Advanced Power Management Schemes Using the Battery Ejecting and Attaching Battery Monitoring the Battery Charge To use the shortcut key to view To view on the battery To view through the Control Panel Extending the battery use time Decreasing the LCD Brightness Using the Battery Manager Turning Off Unnecessary Devices Battery Calibration Upgrading Memory Adding a memory module 4.Close and fix the memory module compartment cover using a screwdriver Using the Security Lock Port Tips for Using Your Computer Travelling with Your Computer Air Travel Handling Spills Storing the Computer for Long Periods Troubleshooting Questions and Answers Check the Connections Norton AntiVirus Magic Doctor Page Questions and Answers Windows Related Display Related Q9 I cannot set up Dual View properly Q10 The screen is rotated, but I cannot return it to the original orientation Page Sound Related •Installing the Sound Driver after a Windows XP Reinstallation High Definition Audio - KB888111 Modem Related 5.When the configuration is completed, click OK Q3 How do I use my modem when dialing from overseas 3.In the Dialing Rules tab, click Edit ATo receive a fax in Standby Mode, you have to set it up as follows 2.Click Start > Control Panel > Network and Internet Connections 3.Under See Also, click Phone and Modem Options Wired LAN Related Wireless LAN Related Q3 I cannot share an Internet connection Q4 I cannot connect to the AP Check the Computer Settings Check the AP Settings A4 Verify whether the AP is operating properly A5 Verify whether the AP has been properly connected to the network A6 Check the network key settings (encryption key) -It is recommended using a static IP A1 Check if the wireless LAN is turned on A3 Initialize the device driver Page Page Page Games and Programs Related Q6 The game play screen frequently stops and starts A This may occur when 'Intel Dual Frequency Graphics Technology' is selected Setting Graphic Properties 4.Click the Display Settings menu and the 'Power Settings Security Center A1 Set up the Windows Firewall 2.From the General tab of Windows Firewall, select ON (recommended) A2 Set up Windows Automatic Updates 2.From general tab of Automatic Updates window, select Automatic (recommended) list of -TrendMicro -ComputerAssociates -Panda -Kaspersky -Ahnlabs(AhnLab) Using Magic Doctor Restoring the System Creating a Restore Point 2.Select "Create a restore point", and click Next Create Returning your computer to an earlier restore point Undoing the last restoration Reinstalling Software Running the system software Media Installing drivers and programs Reinstalling Windows XP Reinstalling Windows Standard installation Quick Installation The description for the standard installation appears. 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