Samsung NP-Q35BC01/SEK, NP-Q35-BT1/SEK, NP-Q35C000/SEB manual

Q10 The wireless LAN does not work properly when there is a device operating on an adjacent frequency in the vicinity of the product.

A1 Channel interference may occur when a wireless video transceiver or a microwave oven is being used.If you experience channel interference from other equipment, it is recommended changing the channel to connect to the AP. For more information about AP settings, refer to the User Manual supplied by the AP manufacturer.

A2 Since IEEE802.11g equipment operates in hybrid mode when there is active IEEE802.11b equipment, the data rate may be degraded.

Q11 An established wireless LAN connection is disconnected after 2~3 minutes, and the connection is not recovered.

A1 This may be caused by channel interference. Change the channel of the AP, and reconnect.

A2 This may be caused by selecting the ’Use IEEE 802.1x network authentication’ option when IEEE 802.1x authentication is not available.

Check the properties of the AP in the wireless network settings. If the ’Use IEEE 802.1x authentication in this network’ option is selected, deselect the option on the Authentication tab.

For more detailed information about authentication server, ask your network administrator.

A3 If the AP is configured to ’Use network authentication (Shared Key)’

If the AP is configured to authentication shared mode, all computers to be connected should be configured as follows:

-If you are using Windows XP, select network authentication(shared mode) in the wireless network settings.

Select Start > Control Panel > Network and Internet Connections > Network Connections, right-click the Wireless Network Connection icon and then select View Available Wireless Networks.

Select Change Advanced Settings from the left menu, select an AP from Preferred networks window in the Wireless Networks tab, and click the Properties button. Select Shared Mode in the Network Authentication field of the Association tab, and then click the OK button.

If the Preferred networks window in the Wireless Network tab is empty, click View Wireless Networks, select an AP to connect to, and select Shared Mode in the Network Authentication field of the Connection Information tab as described above.

132 Users Manual