Windows | Samsung NP940X3G-K01US, NP940X3GK04US, NP940X3GK01US

Troubleshooting

Q&A

When experiencing problems with the computer, try these solutions.

Windows 8

Where is the Start button on the desktop?

There is no Start button in Windows 8. Access the Control Panel, menus, and applications by activating the Charms.

Where is the Shut down button?

To shut down the computer safely, open the Charms and select the Settings charm →Power →Shut down.

My application disappeared from the Start screen. How can I correct this?

Open the Charms and select the Search charm to display all installed applications. Right-click the application and select Pin to start to make it appear on the tiles on the Start screen.

Can I use the Windows 7 desktop?

Currently, there is no way to set the desktop to appear by default. Press the Windows key () and the D key simultaneously to reveal the desktop when the Start screen appears. This is currently the only workaround.

How can I install a printer driver?

Run the driver installation file and follow the on-screen instructions.

Or:
1	On the desktop, open the Charms and select the Settings
	charm.
2	Select Control Panel →Hardware and Sound →Devices
	and Printers →Add a printer, and then follow the on-screen
	instructions.
How can I uninstall an application?
1	On the desktop, open the Charms and select the Settings
	charm.
2	Select Control Panel →Programs →Uninstall a program →
	an application →Uninstall.

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Samsung NP940X3G-K01US, NP940X3GK04US, NP940X3GK01US, NP940X3G-K04US user manual Windows

Contents

Page About this manual This manual is protected under international copyright laws Instructional icons and expressionsCopyright Trademarks Memory capacity representation Operating system and software supportProduct capacity representation Storage capacity representation Table of contents Light sensor LayoutFront view Number/Name Description Camera Microphone Number/Name Description Power buttonTouchpad Keyboard Charge status Operating indicator lightNumber/Name Description Power LED Turned on Right view Number/Name Description DC jack Power to the computerWired LAN port Left view About the chargeable USB port This feature may not be available with some USB devices Speaker Bottom viewFan vents AC adapter Charging the batteryConnect the power cable to the AC adapter Plug the power cable into an electric socket Red or Orange Charging When charging is complete, the charge status turns greenUnplug it from the electric socket Charge LED Battery usage time Battery status Turning on Turning the computer on and off Save all the data before turning off the computer Select the Settings charm →Power →Shut downTurning off Alternatively, on the desktop, press the F1 key About WindowsOnline help Help Screens in Windows Desktop Start screenNumber/Name Description Open Charms Start screen Switch toDesktop Charms Right of the screen Documents and files Switching to the Start screen Opening the Charms Charms Learning about the Charms Settings charm Grouping tiles App tilesTile position Right-click a group and select Name group Editing tilesNaming a group Out Microsoft account Only use fingers to use the touch screen Touch screenTouch screen gestures Swiping Tapping and holding TappingDouble-tapping Pinching Dragging Basics On the desktop, open the Charms and then select Tablet PC Settings →CalibrateWhen using a finger Calibrating the screen Use the virtual keyboard to enter text Entering text Number Description Changing the keyboard layout Copying and pasting Entering uppercaseChanging language keyboards Handwriting Keyboard Using hot keys Hot key functions Alt+F4 Open Ease of Access CenterWindows hot keys Key Description Double-clicking function TouchpadBasic touchpad functions Clicking function To right-click an item, press the right touchpad button Gesture functionsRight-clicking function Dragging function Pinching → desired options Configuring touchpad gesturesTouchpad lock Turning the touchpad off automatically Controlling with Charms LCD brightnessControlling with keyboard Select Display →Display Color →an option Changing display mode Volume SoundAlive Setup utility BiosEntering the Bios screen Number Name Learning the Bios screenBios setup screen appears as shown below Boot password Bios setup keys Password, or HDD Password Setting passwordsSetting a boot password Without entering any characters, select Ok →Ok Removing a passwordEnter the current password and select Ok Select Save →Yes to save and restart Select Boot Device Priority Boot priority Charm →Control Panel →Network and Internet → Wired LANWired LAN Connect a LAN adapter to the wired LAN port Select OK to save the settings Device to wake the computer →OK Wake on LAN WOL featureWindows 8 does not support ping-enabled Wake On LAN Right-click Ethernet and select Properties Open the Charms and then select Settings charm → Available Wireless LANAbout Access Point AP Wi-Fi networks → Connect automatically →Connect Airplane mode Available Open the Charms and then select Settings charm → Opening applications Using applicationsThird-party software related services Select an application to open it Closing an applicationOpening recent applications Cursor changes to a hand shape Pinning an application Viewing two applications Store Settings Select items to update →OK Software UpdateSelect SW Update Select Install & Update Select Support Center Select Resolve to correct the problemsSupport Center Samsung Kies Player+ SideSync HomeSync Lite Initializing the TPM chip TPM security solution optionalConfiguring the security solution Set TPM State to Clear Select TPM Host SW →Install Now Installing the TPM solutionRun Recovery and select System Software Select System Software Installation Applications Encrypting folders and files Window and select OK Opening encrypted folders and filesDouble-click an encrypted folder or a file Decrypting folders and files Using the virtual drive Personal Secure Drive Drive PSD →Next When the virtual drive PSD does not appearEnter the user password Configuration Select Delete selected PSD →Next Registering a new user to the security solutionDeleting a virtual drive Drive →Create/Manage ProgramData Deleting authentication informationConfiguring the security solution TPM Inserting and ejecting a CD or DVD Connecting the driveExternal CD/DVD drive External devices Memory card Select Open folder to view files Inserting a memory cardRemoving a memory card →Continue without scanning Select Start Formatting a memory card External display Connecting to a display Supports an external input When using a VGA cableWhen using a Micro Hdmi cable Connect the power cord to the external display Slim security slot Recover/Backup Troubleshooting Right-click any area and select All apps →Recovery Recovering to factory default Backing up the current system Select the first point →RecoverFollow the on-screen instructions to complete the recovery Recovery Select Backup Select Recover Recovering after a backup Select Disk copy Using the recovery functionPC settings →General Windows New one Select an option under Disk recovery point →Disk copyService Select Factory image Making a disk image of factory default settings Windows Set Secure boot Control to Off Select the Boot menuSet Fast Bios Mode to Off Text on the screen overlaps or looks small Touch screen resolutionRecovery What is a Recovery Area? What is a recovery image? Product specifications Images may differ from actual products Ergonomic tipsBack and neck Typing Use an external keyboard and mouse when usingArms and hands Hand in almost a straight line Eye position and display illumination Avoid using headphones for long periods of time Operating conditions Using an AC power plug BatteryCharging the battery on an airplane Port of the computer Using an auto adapterUsing an airplane charging converter Cigarette lighter socket Keep the computer at least 15 cm away from any object Safety precautions Adapter Handle the power cord with care Do not touch with wet handsConnect the power cord to the AC adapter firmly Cord Damaged cable or cord may result in electric shock or fire Use only Samsung-approved battery and AC adapterFailure to do so may result in electric shock or fire Keep the product away from water or liquid There is a danger of explosion or fireFailure to do so may result in an explosion or fire Failure to do so, may cause electric shock Contact the Samsung Service Center or an electrician 111 This may cause an injury, fire or explosion Installation relatedDo not place a heavy object over the product Dispose of worn-out batteries properly Use the pen for its intended purpose only Use only a battery authorized by SamsungUsage related Do not use a damaged or modified CD Do not drop, hit, or apply excessive force to the computer Keep the product away from magnetic fields Upgrade RelatedTake care when touching the product or parts Do not insert the fingers into the PC Card Slot Never disassemble or repair the product by yourself Security and movement relatedUse parts authorized by Samsung only Take care not to damage the data on a hard disk drive LCD bad pixels principle of the computer Cleaning the LCD screen Setting up the system Important safety informationSafety instructions Care during use Removed. The unit should be checked by a qualified Technical specifications of the devicesComputer the unit should be switched off and battery Authorized service centers Battery disposal Replacement parts and accessories Connect and disconnect the AC adapter Laser safetyPower cord requirements Do not unplug the power cord by pulling the cable only If fitted with 2.4G band or 5G band Wireless guidanceGeneral requirements Requirements listed below are applicable to all countries 125 United States of America USA and Canada Safety Requirements and Notices Use On Aircraft Caution Safety notices for other devices in the wireless networkUnintentional emitter per FCC Part Explosive Device Proximity Warning 128 If fitted with 2.4 G band or 5 G band Intentional emitter per FCC Part Health and safety information Intentional emitter per RSS CanadaUnintentional emitter per ICES-003 132 133 European Directives BrazilEuropean Union NationDescription Low band 5.15 5.35 GHz is for indoor use only EspañolSpanish Nation DescriptionEestiEstonian English MaltiMaltese LatviskiLatvianLietuviųLithuanian NederlandsDutch SvenskaSwedish SlovenskySlovakSuomiFinnish Due to the fact that the frequencies used by Local restriction of 802.11b/802.11g radio usage France BelgiumFor other languages, refer to the corresponding manuals RTC caution Weee symbol information India only USA only Samsung package Take-Back program Usability Designed for You Here are some of the features offered with this product 145 Environment- Designed for the Planet English /2013. 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