Samsung EV-NX300ZBSTUS, EV-NX300ZBSVUS, EV-NX300ZBQUUS, NX300 (20-50mm) White user manual 181

Appendix

Before contacting a service center

If you are having trouble with your device, try these troubleshooting solutions before contacting a service professional.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
Cannot turn on the	•	Ensure that the battery is inserted.
	•	Ensure that the battery is inserted correctly.
camera
	•	Charge the battery.
	•	Charge the battery.
	•	Your camera may be in Power save mode or the
The power turns off	•	display turns off automatically. (p. 153)
		The camera may be turned off automatically to
suddenly
		prevent the memory card from being damaged
		due to excessive heat. Turn on your camera
		again.
	•	The battery may lose power more quickly in
		low temperatures (below 0 °C/32 °F). Keep the
The camera is losing	•	battery warm by putting it into your pocket.
		Using the flash or recording videos depletes the
battery power quickly	•	battery quickly. Recharge if needed.
		Batteries are consumable parts that must be
		replaced over time. Get a new battery if the
		battery life is diminishing quickly.

Situation	Suggested remedies
	•	There is no space on the memory card. Delete
	•	unnecessary files	or insert a new card.
		Format the memory card.
	•	The memory card is defective. Get a new
Cannot capture		memory card.
photos	• The memory card is locked. Unlock the card.
	•	(p. 173)
		Ensure that the camera is switched on.
	•	Charge the battery.
	• Ensure that the battery is inserted correctly.
The camera freezes	Remove the battery and insert it again.
The camera heats up	While using the camera, it may heat up.
	This is normal and should not affect your camera’s
	lifespan or performance.
The flash fires	The flash may fire due to static electricity.
unexpectedly	The camera is not malfunctioning.
The flash does not	•	The flash option	may be set to Off. (p. 94)
work	•	You cannot use the flash in some modes.
The date and time are	Set the date and time under the q menu.
incorrect	(p. 153)
The display or buttons	Remove the battery and insert it again.
do not work

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