Samsung EV-NX300ZBQUUS, EV-NX300ZBSVUS, EV-NX300ZBSTUS, NX300 (20-50mm) White user manual 182

Appendix > Before contacting a service center

Situation	Suggested remedies
	•	Turn off your camera, and then turn it on again.
The memory card has	•	Remove your memory card, and then insert it
	•	again.
an error		Format your memory card.
	See "Cautions when using memory cards" for
	more details. (p. 176)
	SDXC memory cards use the exFAT file system. To
Your computer does	use SDXC memory cards or UHS-1 memory cards
	that are formatted with the exFAT file system on
not recognize an SDXC
	a Windows XP computer, download and update
or UHS-1 memory card
	the exFAT file system driver from the Microsoft
	website.
Your TV or computer	SDXC memory cards use the exFAT file system. To
	use SDXC memory cards or UHS-1 memory cards
cannot display photos
	that are formatted with the exFAT file system,
and videos that are
	ensure that the external device is compatible
stored on an SDXC or
	with the exFAT file system before connecting the
UHS-1 memory card
	camera to the device.
	If you change the name of a file, your camera may
Cannot display files	not play the file (the name of the file should meet
	the DCF standard). If you encounter this situation,
	display files on your computer.
	•	Ensure that the focus option you set is suitable
	•	for the kind of shot you are capturing.
The photo is blurry		Use a tripod to prevent your camera from
		shaking.
	•
		Ensure that the lens is clean. If not, clean the
		lens. (p. 170)

Situation	Suggested remedies
The colors in the	An incorrect White Balance can create unrealistic
photo do not match	color. Select the proper White Balance option to
the actual scene	suit the light source. (p. 76)
	Your photo is overexposed or underexposed.
The photo is too	•	Adjust the aperture value or the shutter speed.
	• Adjust the ISO sensitivity. (p. 75)
bright or too dark.
	•	Turn off or on the flash. (p. 94)
	•	Adjust the exposure value. (p. 102)
	This camera can have minute distortion when
Photos are distorted	using a wide-angle lens that enables shooting
	with a wide angle of view. This is normal, and
	does not cause malfunction.
Playback screen does	• Ensure that HDMI cable is properly connected
not appear on the		to the external monitor.
connected external	• Ensure that the memory card is properly
device		recorded.
Your computer does	•	Ensure that the USB cable is connected
		correctly.
not recognize your	• Ensure that your camera is switched on.
camera	• Ensure that you are using a supported
		operating system.
Your computer	The file transfer may be interrupted by static
disconnects the
	electricity. Disconnect the USB cable and connect
camera while
	it again.
transferring files

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