Samsung NX300 (20-50mm) White, EV-NX300ZBSVUS, EV-NX300ZBSTUS, EV-NX300ZBQUUS user manual 183

Appendix > Before contacting a service center

Situation	Suggested remedies
	Videos may not play on some video player
Your computer cannot	programs. To play video files captured with your
	camera, use the Multimedia Viewer program that
play videos
	you can install with the i-Launcher program on
	your computer.
	•	End i-Launcher and restart the program.
	•	Depending on your computer's specifications
		and environment, the program may not
		launch automatically. In this case, click
i-Launcher is not		Start → All Programs → Samsung →
		i-Launcher → Samsung i-Launcher on your
functioning properly
		Windows computer. (For Windows 8, open
		Start screen, and then select All apps →
		Samsung i-Launcher.) Or, click Applications
		→ Samsung → i-Launcher on your Mac OS
		computer.
Cannot set the DPOF	You cannot set the DPOF for RAW files.
for RAW files
	• Subject is not in focus. When the subject is
		outside the AF area, shoot by moving the
		subject inside the AF area and half-pressing
Auto Focus does not	•	[Shutter].
work		Subject is too close. Step back from the subject
	•	and shoot.
		The focus mode is set to MF. Switch the mode
		to AF.

Situation	Suggested remedies
AEL feature does not	AEL feature does not work in t, M, i,
	and s modes. Select another mode to use this
work
	feature.

•Ensure that the lens is properly mounted.

Lens does not work • Remove the lens from the camera and

	re-mount it.
External flash or GPS	Ensure that the external device is properly
does not work	mounted and turned on.
The date & time	• Set the date and time again.
	• This screen appears when the camera’s internal
settings screen	power source is completely discharged. Insert
appears when you	a fully charged battery and wait at least 72
power on the camera	hours in power off status for the internal power
	source to be recharged.

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