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Appendix > Before contacting a service center
Situation Suggested remedies
Your computer cannot
play videos
Videos may not play on some video player
programs. To play video les captured with your
camera, use the Multimedia Viewer program that
you can install with the i-Launcher program on
your computer.
i-Launcher is not
functioning properly
• End i-Launcher and restart the program.
• Depending on your computer's specications
and environment, the program may not
launch automatically. In this case, click
Start → All Programs → Samsung →
i-Launcher → Samsung i-Launcher on your
Windows computer. (For Windows 8, open
Start screen, and then select All apps →
Samsung i-Launcher.) Or, click Applications
→ Samsung → i-Launcher on your Mac OS
computer.
Cannot set the DPOF
for RAW les
You cannot set the DPOF for RAW les.
Auto Focus does not
work
• Subject is not in focus. When the subject is
outside the AF area, shoot by moving the
subject inside the AF area and half-pressing
[Shutter].
• Subject is too close. Step back from the subject
and shoot.
• The focus mode is set to MF. Switch the mode
to AF.
Situation Suggested remedies
AEL feature does not
work
AEL feature does not work in t, M, i,
and s modes. Select another mode to use this
feature.
Lens does not work
• Ensure that the lens is properly mounted.
• Remove the lens from the camera and
re-mount it.
External ash or GPS
does not work
Ensure that the external device is properly
mounted and turned on.
The date & time
settings screen
appears when you
power on the camera
• Set the date and time again.
• This screen appears when the camera’s internal
power source is completely discharged. Insert
a fully charged battery and wait at least 72
hours in power o status for the internal power
source to be recharged.