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Appendix > Before contacting a service center
Situation Suggested remedies
Your computer does
not recognize your
camera
• Ensure that the USB cable is connected
correctly.
• Ensure that the camera is switched on.
• Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring les
The le transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
i-Launcher is not
functioning properly
• End i-Launcher and restart the program.
• Depending on your computer's specications
and environment, the program may not
launch automatically. In this case, click
Start ĺ All Programs ĺ Samsung ĺ
i-Launcher ĺ Samsung i-Launcher on your
Windows computer. (For Windows 8, open
Start screen, and then select All apps ĺ
Samsung i-Launcher.) Or, click Applications
ĺ Samsung ĺ i-Launcher on your Mac OS
computer.
Situation Suggested remedies
Auto Focus does not
work
• Subject is not in focus. When the subject is
outside the AF area, shoot by moving the
subject inside the AF area and half-pressing
[Shutter].
• Subject is too close. Step back from the subject
and shoot.
• The focus mode is set to MF. Switch the mode
to AF.
AEL feature does not
work
AEL feature does not work in t, M, s,
and R modes. Select another mode to use this
feature.
Lens does not work
• Ensure that the lens is properly mounted.
• Remove the lens from the camera and
remount it.
External ash does not
work
Ensure that the external ash is properly mounted
on the external ash port.
The date & time
settings screen
appears when you
power on the camera
• Set the date and time again.
• This screen appears when the camera’s internal
power source is completely discharged. Insert
a fully charged battery and wait at least 72
hours in power o status for the internal power
source to be recharged.