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Appendix > Before contacting a service center
Situation Suggested remedies
The memory card has
an error
• Turn o the camera, and then turn it on again.
• Remove the memory card, and then insert it
again.
• Format the memory card.
See "Cautions when using memory cards" for
more details. (p. 161)
Your TV or computer
cannot display photos
and videos that are
stored on a microSDXC
memory card
microSDXC memory cards use the exFAT le
system. Ensure that the external device is
compatible with the exFAT le system before
connecting the camera to the device.
Your computer does
not recognize a
microSDXC memory
card
microSDXC memory cards use the exFAT le
system. To use microSDXC memory cards on a
Windows XP computer, download and update
the exFAT le system driver from the Microsoft
website.
Cannot display les
If you change the name of a le, your camera may
not play the le (the name of the le should meet
the DCF standard). If you encounter this situation,
display les on your computer.
Situation Suggested remedies
The photo is blurry
• Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
• Use a tripod to prevent your camera from
shaking.
• Ensure that the lens is clean. If not, clean the
lens. (p. 156)
The colors in the
photo do not match
the actual scene
An incorrect White Balance can create unrealistic
color. Select the proper White Balance option to
suit the light source. (p. 70)
The photo is too
bright or too dark
Your photo is overexposed or underexposed.
• Adjust the aperture value or the shutter speed.
• Adjust the ISO sensitivity. (p. 69)
• Turn the ash o or on. (p. 88)
• Adjust the exposure value. (p. 95)
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Horizontal lines
appear on the photo
This may occur when the subject is exposed to a
uorescent or mercury-vapor light source. Select
a slow shutter speed.
Playback screen does
not appear on the
connected external
device
• Ensure that HDMI cable is properly connected
to the external monitor.
• Ensure that the memory card is properly
recorded.