Samsung NZ63K5727BK/EF manual Warranty and service

Information code	Possible cause	Solution
C0	Check the Auto Cook sensor.	Restart the appliance
		using the Power button.
C1	The temperature is sensed
		If the problem continues,
	higher than specified.
		disconnect power for
C2	Check the Auto Cook sensor.
		more than 30 seconds.
A2	The DC Motor fails to operate	Then, restart the appliance
	because of problems with the	and try again. If the
	PCB or wiring, or electrical	problem still continues,
	disturbance on the motor	contact a local service
	blade.	center.
d0	The sensor is pressed for	Check if the sensor pad
	more than 8 seconds.	is wet or pressed. If the
		problem continues, restart
		the appliance using the
		Power button. If the
		problem still continues,
		contact a local service
		center.
F0	Communications between	Restart the appliance
	main and sub PCBs fail.	using the Power button.
		If the problem continues,
F2	The touch-enabled IC
		disconnect power for
	communicates abnormally.
		more than 30 seconds.
		Then, restart the
		appliance. If the problem
		still continues, contact a
		local service center.

What should I do if the cooking zone will not switch on or off?

This could be due to one of the following possibilities:

•The control panel is partially covered by a damp cloth or liquid.

•The child safety lock is on. and display “L”.

What should I do if the display is illuminated?

Check for the following:

•The control panel is partially covered by a damp cloth or liquid. To reset, press the On/Off control sensor.

•If liquid has overflowed on control panel, please wipe the liquid. What should I do if the display is illuminated?

Check for the following:

•The hob is overheated because of abnormal operation.

•After hob is cooled down, press the On/Off control sensor for resetting. What should I do if the display is illuminated?

Check for the following:

•Cookware is unsuitable or too small or no cookware has been placed on the cooking zone.

•If you use suitable cookware, displayed message will automatically disappear. What should I do if the cooling fan runs after the hob is turned off?

Check for the following:

•When you have finished using the hob, the cooling fan runs by itself for cooling down.

•After the hob’s electronics has cooled down or elapsed max time (10 minutes) the cooling fan will be turned off.

•If you request a service call because of an information made in operating the appliance, the visit from the customer service technician may incur a charge even during the warranty period.

English  25

Warranty and service

NZ63K5727BK_EF_DG68-00796A-00_EN.indd 25

3/2/2016 1:56:59 PM