Warranty and service

Warranty and service

FAQs and troubleshooting

A fault may result from a minor information that you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.

WARNING

Repairs to the appliance are to be performed only by a qualified service technician. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repair, please contact your customer service centre.

 

Problem

 

Possible cause

 

Solution

 

 

 

 

What should I do if the

The fuse in the house

• If the fuses trip a

cooking zones are not

 

wiring is intact.

 

number of times,

functioning?

 

 

 

call an authorised

 

 

 

 

 

electrician.

 

 

 

 

 

What should I do if the

The On/Off sensor

The appliance is

cooking zones will not

 

was accidentally

 

properly switched on.

switch on?

 

actuated.

Clean the control

 

 

The control panel is

 

panel.

 

 

 

partially covered by a

 

 

 

 

 

damp cloth or liquid.

 

 

 

 

 

 

 

What should I do if

The On/Off sensor

The appliance is

the display except for

 

was accidentally

 

properly switched on.

,

the residual

 

actuated.

Clean the control

warmth indicator

The control panel is

 

panel.

suddenly disppears?

 

partially covered by a

 

 

 

 

 

damp cloth or liquid.

 

 

 

 

 

 

What should I do if,

The cooking zone

• If the cooking zone is

after the cooking

 

was only briefly used

 

hot, please call a local

zones have been

 

and therefore did not

 

service center

switched off,

 

become hot enough.

 

 

residual warmth is

 

 

 

 

not indicated in the

 

 

 

 

display

 

 

 

 

 

 

 

 

 

 

26  English

 

 

 

 

Information code

Possible cause

Solution

 

 

 

C0

Check the Auto Cook sensor.

Restart the appliance

 

 

using the Power button.

C1

The temperature is sensed

If the problem continues,

 

higher than specified.

 

disconnect power for

 

 

C2

Check the Auto Cook sensor.

more than 30 seconds.

 

 

A2

The DC Motor fails to operate

Then, restart the appliance

 

because of problems with the

and try again. If the

 

PCB or wiring, or electrical

problem still continues,

 

disturbance on the motor

contact a local service

 

blade.

center.

 

 

 

d0

The sensor is pressed for

Check if the sensor pad

 

more than 8 seconds.

is wet or pressed. If the

 

 

problem continues, restart

 

 

the appliance using the

 

 

Power button. If the

 

 

problem still continues,

 

 

contact a local service

 

 

center.

 

 

 

F0

Communications between

Restart the appliance

 

main and sub PCBs fail.

using the Power button.

 

 

If the problem continues,

F2

The touch-enabled IC

disconnect power for

 

communicates abnormally.

 

more than 30 seconds.

 

 

 

 

Then, restart the

 

 

appliance. If the problem

 

 

still continues, contact a

 

 

local service center.

 

 

 

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Samsung NZ64K7757BK/EE manual Warranty and service, FAQs and troubleshooting