The eraser selects everything or will not stop erasing.

Open the Wacom Tablet control panel and go to the ERASER tab. Move the ERASER FEEL slider toward FIRM, or select the DETAILS...

button and increase the CLICK THRESHOLD setting. If this does not help, see Testing Cintiq on page 41.

You notice a delay at the beginning of pen strokes.

Open the Wacom Tablet control panel and go to the PEN tab. Try decreasing the TIP DOUBLE CLICK DISTANCE. If that does not work, try dragging the TIP DOUBLE CLICK DISTANCE slider to the OFF position in order to turn off double-click assist.

You have to press hard with

Open the Wacom Tablet control panel and go to the PEN tab.

the pen when clicking or

Move the TIP FEEL slider toward SOFT, or select the DETAILS... button

drawing.

and decrease the SENSITIVITY and CLICK THRESHOLD settings.

 

 

The pen tip does not

Be sure you are using the pen that originally came with your pen

function.

display tablet, or an Intuos3 pen. Other pens may not function

 

properly on the Cintiq pen display.

 

Make sure the status LED lights blue when the pen tip is pressed.

 

If the LED does not light, verify that the USB cable is plugged into an

 

active USB port on your computer or on a USB hub.

 

If the LED still does not light, you may have defective hardware

 

(see Troubleshooting on page 41).

 

Open the Wacom Tablet control panel. Check the control panel’s PEN

 

tab and verify that the tip is assigned to a CLICK function.

 

 

Changing the function

Make sure that you change the settings for the tool and application

settings for an input tool has

that you are using. See the electronic Software User’s Manual for

no effect.

details on working with multiple tools and with application-specific

 

settings.

The side switch does not work.

Be sure you are using the pen that originally came with your pen display tablet, or an Intuos3 pen. Other pens may not function properly on the Cintiq pen display.

Be sure you press the side switch when the pen tip is within 5 mm (0.2 inch) of the pen display tablet’s active area – do this without pressing down on the pen tip.

From the Wacom Tablet control panel, verify that the side switch is set to the proper function you are expecting to occur for the application (and input tool) you are using. Check also which SIDE SWITCH MODE option is selected. (These options are accessed by clicking on the control panel OPTIONS... button.)

Make sure the status LED lights blue when you press the side switch. If the LED does not light, verify that the USB cable is plugged into an active USB port on your computer or on a USB hub.

If the LED still does not light, you may have defective hardware (see Troubleshooting on page 41).

Troubleshooting Page 48

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Wacom 20WSX, DTZ-2000W manual Troubleshooting