Pen tablet troubleshooting
If you encounter problems with the Cintiq pen display tablet, refer to the following tables. Your problem may be described here, and you can try the solution offered. Be sure you refer to the Cintiq Read Me file for the latest information.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow the links to the FAQs.
General problems
The computer does not | Check if there is an available USB port on a USB hub. If not |
have an available USB port. | available, you will need to add a USB hub or USB card. |
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The pen display power LED | Make sure the pen display power switch is turned on. |
is off. | Check that the AC power adapter is plugged into both the pen display |
| |
| and an active power outlet and that the green light on the power |
| adapter is on. |
| Use only the power adapter that came with the pen display; other |
| adapters may cause damage to your product. |
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The pen works only in | The tablet driver software was not installed or did not load properly. |
mouse mode, and does | Make sure the tablet driver software is installed and functioning. |
not draw with pressure- | Install the pen tablet driver software in accordance with the |
sensitivity. | instructions found in the Installation section of this manual. |
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The pen does not draw with | Some applications require that you turn on the pressure capabilities |
within the application or selected tool before the pen will respond as a | |
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Clicking is difficult. | Open the Wacom Tablet control panel and go to the PEN tab. |
| Try using a lighter TIP FEEL. |
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The pen selects everything | Open the Wacom Tablet control panel and go to the PEN tab. |
or will not stop drawing. | Move the TIP FEEL slider toward FIRM, or select the DETAILS... button |
| and increase the CLICK THRESHOLD setting. If this does not help, see |
| Testing Cintiq on page 41. |
Be sure you are quickly tapping the display screen twice in the same place on the pen display tablet’s active area. Wacom recommends using the side switch to
Open the Wacom Tablet control panel and go to the PEN tab.
Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP FEEL.
Windows: Try setting your system to launch programs with a single click. See Pen operations on page 24.
Troubleshooting Page 47
