Windows-specific problems
After changing right- and
Restart Windows for your Wacom tool settings to be correctly recognized.
Macintosh-specific problems
At startup, a dialog box | The pen display tablet was not detected at startup. Check that the | |
appears telling you that | USB interface cable is securely connected to an active USB port on | |
either the driver failed to | your computer. Make sure also that Cintiq’s power light is on and is | |
load or the tablet | glowing blue. If your pen display tablet is plugged into a USB hub, | |
preferences have not yet | make sure the hub is connected and active. If this does not correct | |
been created. | the problem, see Troubleshooting on page 41. | |
| From the GO menu, select the UTILITIES folder and launch the SYSTEM | |
| PROFILER. Select USB from the HARDWARE section of the CONTENTS | |
| list. A Wacom USB pen display tablet model should be listed. If a | |
| pen display tablet model is not listed, check the pen display’s USB | |
| cable connection or try plugging the pen display into a different USB | |
| port. |
|
| If this does not help, contact Wacom for Technical Support. | |
| See Technical support options on page 52. | |
|
| |
Inkwell does not work | There may be a problem with the Inkwell preferences. Remove the | |
correctly with Cintiq. | damaged preference files as follows. They will be recreated when | |
| you enable handwriting recognition. | |
| 1. From the Apple menu, choose SYSTEM PREFERENCES. From the | |
| System Preferences menu, choose SHOW ALL and select INK. | |
| Then turn off handwriting recognition. | |
| 2. From the GO menu, choose your HOME. Open the LIBRARY and | |
| PREFERENCES folders. Then remove the following preferences: | |
| • | com.apple.ink.framework.plist |
| • | com.apple.ink.inkpad.plist |
| • | com.apple.ink.inkpad.sketch |
| 3. Go back to SYSTEM PREFERENCES and INK, and then enable | |
| handwriting recognition. | |
4. Test the Inkwell function using your Wacom pen display tablet and pen.
5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a
Troubleshooting
Page 51
