When a still image is displayed | • Use a screen saver or other power management feature. |
for a long period of time without |
|
refreshing the screen, an after- |
|
image remains for a short |
|
period of time. |
|
|
|
Color quality is inaccurate. | • Open the OSD menu, go to the RESET menu and select the |
| RECALL option. |
| • Be sure the Cintiq color profile has been installed and is |
| selected as the profile for use with your operating system and |
| applications. |
| • Any changes to the contrast setting should be made in small |
| increments as changes in contrast may affect color accuracy. |
The color white does not display as white.
•Be sure the Cintiq color profile has been installed and is selected as the profile for use with your operating system and applications.
•Verify also that the display is operating at the factory default settings. If that is not sufficient, then adjust color as necessary. For details on color management, refer to your operating system and application documentation.
•Verify that the video cable and connector are fully connected.
VGA problems
The display ripples or flickers. | • Open the OSD menu, go to the RESET menu, and select the | |
| AUTO ADJUST option. If necessary, manually adjust the pitch | |
| and phase settings. | |
| • Verify that the display adapter or video card matches the | |
| specifications for Cintiq. | |
| • Adjust the refresh rate in the Display Properties control panel. | |
|
| |
The display is not clear. Text or | • Set the display resolution of your video card to 1680 x 1050. | |
other portions of the screen | • Turn off the Cintiq, then turn it back on. | |
appear blurred. | ||
• Open the OSD menu, go to the RESET menu, and select the | ||
| ||
| AUTO ADJUST option. If necessary, manually adjust the | |
| brightness, pitch and phase settings. | |
|
| |
The display and LCD panel are | • Open the OSD menu, go to the RESET menu, and select the | |
not lined up. The display size is | AUTO ADJUST option. If necessary, manually adjust the pitch | |
not correct. | and phase settings. | |
|
| |
The display ripples or shows a | • Open the OSD menu, go to the RESET menu, and select the | |
moiré pattern. The display | AUTO ADJUST option. If this does not solve the problem, go to | |
color is not even. | the RESET menu and select the RECALL option to set the | |
| display back to the factory default settings. | |
| • Open the OSD menu, and as necessary adjust pitch and | |
| phase. |
Troubleshooting
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