Warranty and service

Warranty and service

FAQs and troubleshooting

A fault may result from a minor information that you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.

WARNING

Repairs to the appliance are to be performed only by a qualified service technician. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repair, please contact your customer service centre.

 

Problem

Possible cause

Solution

 

 

 

What should I do if the

The fuse in the house wiring

If the fuses trip a number

cooking zones are not

is intact.

of times, call an authorised

 

functioning?

The control indicators in the

electrician.

 

 

control panel are illuminated.

The appliance is properly

 

 

 

switched on.

 

 

 

What should I do if the

The On/Off sensor was

The appliance is properly

cooking zones will not

accidentally actuated.

switched on.

 

switch on?

The control panel is partially

Clean the control panel.

 

 

covered by a damp cloth or

 

 

 

liquid.

 

 

 

 

What should I do if

The On/Off sensor was

The appliance is properly

the display except for

accidentally actuated.

switched on.

,

the residual

The control panel is partially

Clean the control panel.

warmth indicator suddenly

covered by a damp cloth or

 

 

disppears?

liquid.

 

 

 

 

What should I do if, after

The cooking zone was only

If the cooking zone is hot,

the cooking zones have

briefly used and therefore did

please call the customer

been switched off, residual

not become hot enough.

service center.

warmth is not indicated in

 

 

 

the display.

 

 

 

 

 

 

44  English

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Samsung NZ84J9770EK/EF manual Warranty and service, FAQs and troubleshooting