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Samsung QE88Q9FAMTXXH, QE65Q9FAMTXXH manual Troubleshooting and Maintenance, TV won’t turn on

Models: QE65Q9FAMTXXH QE88Q9FAMTXXH

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07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung QE88Q9FAMTXXH, QE65Q9FAMTXXH manual Troubleshooting and Maintenance, TV won’t turn on
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QE65Q9FAMTXXH, QE88Q9FAMTXXH specifications

Samsung has carved a niche in the premium television market, and the QE88Q9FAMTXXH, QE88Q9FAMTXZT, QE65Q9FAMTXXH, and QE65Q9FAMTXZT are stellar examples of their commitment to delivering exceptional picture quality and cutting-edge technology.

At the heart of these models is Samsung's Quantum Dot technology, which enhances color accuracy and provides a wider color gamut compared to traditional LCD panels. This innovation ensures that viewers experience vibrant colors, whether watching a blockbuster movie or live sports. With HDR (High Dynamic Range) support, these televisions are capable of delivering deep blacks and bright highlights, contributing to an immersive viewing experience that brings content to life.

The QE88Q9FAMTXXH and QE88Q9FAMTXZT are distinguished by their impressive 88-inch screens, making them ideal for larger living spaces or dedicated home theaters. Their massive size is complemented by a stunning 4K resolution, which boasts an impressive pixel density that results in sharp and detailed images. These colossal displays are perfect for an engaging cinematic experience, allowing viewers to notice the finest details in their favorite shows and films.

On the other hand, the QE65Q9FAMTXXH and QE65Q9FAMTXZT offer a more compact 65-inch option while still maintaining the same impressive features. Both models are equipped with Samsung's QLED technology, which utilizes a layer of quantum dots for enhanced brightness and color performance. This results in a display that remains vibrant even in brightly lit rooms.

All four models incorporate Samsung's Smart TV platform, providing users access to a plethora of streaming services and applications. The intuitive interface makes it easy to navigate content, and the inclusion of advanced AI upscaling technology ensures that lower resolution content looks its best on these high-resolution displays.

Additionally, the designs of these models emphasize elegance and sophistication. They feature thin bezels and a sleek profile, allowing them to blend seamlessly into any home decor. With features such as ambient mode, these televisions can display art or family photos when not in use, transforming them into a stylish centerpiece.

In summary, whether opting for the impressive 88-inch models or the more compact 65-inch versions, the Samsung QE88Q9FAMTXXH, QE88Q9FAMTXZT, QE65Q9FAMTXXH, and QE65Q9FAMTXZT showcase the brand's dedication to innovation, stunning picture quality, and design aesthetics that cater to consumers seeking an unparalleled viewing experience.