Samsung RF28K9070SR/ML manual Samsung Smart Home

Troubleshooting

Troubleshooting

Samsung Smart Home

Symptom	Action
Could not find
“Samsung Smart	• The Samsung Smart Home app is available on smartphones
Home” on the app	that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
market.
The Samsung Smart	• The Samsung Smart Home app is available on applicable
	models only.
Home app fails to
	• The old Samsung Smart Refrigerator app cannot connect with
operate.
	Samsung Smart Home models.
	• You must log into your Samsung account to use the app.
	• Make sure that your router is operating normally.
The Samsung Smart	• Make sure that the Smart Home Dongle is inserted properly.
Home app is installed	If the Wi-Fi icon on the refrigerator’s display is off, this
but is not connected	indicates that no network connection has been established
to my refrigerator.	yet. In this case, use the Samsung Smart Home app to
	connect and register your refrigerator to the access point
	(AP) of your house.
Could not log into the	• You must log into your Samsung account to use the app.
	• If you don’t have a Samsung account, follow the app’s
app.
	onscreen instructions to create one.
An error message	• Easy Connection may fail due to the distance from your
appears when I
	access point (AP) or electrical interference from the
try to register my
	surrounding environment. Wait a moment and try again.
refrigerator.
The Samsung
Smart Home app	• Exit and restart the Samsung Smart Home app, or disconnect
is successfully	and reconnect the router.
connected to my	• Remove the Smart Home Dongle, and reconnect it in a
refrigerator but does	moment.
not run.

60  English

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2017-07-05 ￿￿ 6:43:22