Troubleshooting

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users.

General

Temperature

Symptom

 

Possible causes

 

 

Solution

 

 

 

 

 

 

 

 

 

 

 

Power cord is not plugged

Properly plug in the power

 

 

in properly.

 

cord.

 

 

 

 

 

 

 

 

 

 

• Temperature control is not

• Set the temperature lower.

 

 

set correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Refrigerator is located near

Keep the refrigerator away

Fridge/freezer does

 

a heat source or direct

 

from direct sunlight or a

 

sunlight.

 

heat source.

not operate.

 

 

 

 

 

 

 

 

 

 

 

Not enough clearance

Make sure there are at least

Fridge/freezer

 

between refrigerator and

 

5 cm from the rear and

temperature is warm.

 

 

 

sides/rear.

 

sides.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vacation mode is activated.

Deactivate vacation mode.

 

 

 

 

 

 

 

 

 

 

 

The refrigerator is

• Do not overload the

 

 

overloaded. Food is

 

 

 

refrigerator. Do not allow

 

 

blocking the refrigerator

 

 

 

 

food to block ventilation.

 

 

vents.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fridge/freezer is

Temperature control is not

• Set the temperature higher.

over-cooling.

 

set correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To prevent condensation

 

 

 

 

from forming, the

 

 

 

 

refrigerator has heat-proof

 

 

 

 

piping in the front corners.

 

 

 

 

If the ambient temperature

 

 

 

 

rises, this equipment may

 

• Refrigerator has heat-proof

 

not work effectively. This is

Interior wall is hot.

 

not a system failure.

 

piping in the interior wall.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Samsung RF28K9070SR/ML manual Troubleshooting, General