SmartThings
Symptom | Action | |
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Could not find | • The SmartThings app is designed for Android 6.0 | |
(Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later, | ||
“SmartThings” in the | ||
and is optimized for Samsung smartphones (Galaxy S and | ||
app market. | ||
Galaxy Note series). | ||
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The SmartThings app | • The SmartThings app is available for applicable models only. | |
• The old Samsung Smart Refrigerator app cannot connect with | ||
fails to operate. | ||
Samsung Smart Home models. | ||
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| • You must log into your Samsung account to use the app. | |
The SmartThings app | • Make sure that your router is operating normally. | |
is installed but is | • If you have not connected your refrigerator to the | |
not connected to my | SmartThings App after the app was installed, you must make | |
refrigerator. | the connection using the device registration function of the | |
| app. | |
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Could not log into the | • You must log into your Samsung account to use the app. | |
• If you don’t have a Samsung account, follow the app’s | ||
app. | ||
onscreen instructions to create one. | ||
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An error message | • Easy Connection may fail due to the distance from your | |
appears when I | ||
access point (AP) or electrical interference from the | ||
try to register my | ||
surrounding environment. Wait a moment and try again. | ||
refrigerator. | ||
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The SmartThings | • Exit and restart the SmartThings app or disconnect and | |
app is successfully | ||
reconnect the router. | ||
connected to my | ||
• Unplug the power cord of the refrigerator, and then plug it in | ||
refrigerator but does | ||
again after 1 minute. | ||
not run. | ||
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Troubleshooting
