Samsung Troubleshooting Guide for RFG238AARS, RFG238, and RFG237 Refrigerators

Troubleshooting

PROBLEM	SOLUTION
The refrigerator does not	• Check that the power plug is properly connected.
work at all or it does not chill	• Check the set temperature on the digital display is warmer than the freezer or fridge
sufficiently.	inner temperature.
	• Set the refrigerator colder.
	• Is the refrigerator in direct sunlight or located near a heat source?
	• Is the back of the Refrigerator too close to the wall and therefore keeping air from
	circulating?
The food in the	• Check to see if the set temperature on the digital display is too low.
fridge is frozen.	• Try setting it to a warmer temperature.
	• Is the temperature in the room too low?
	Set the refrigerator warmer.
	• Did you store the food which soft in the coldest part of the refrigerator?
	• Try moving those items on the other shelves in fridge instead of keeping them in the
	Cool Select PantryPLUS.
You hear unusual noise or	• Check that the refrigerator is level and stable.
sounds.	• Is the back of the refrigerator too close to the wall and therefore keeping air from
	circulating?
	• Try locating the refrigerator at least 2 inches from the wall.
	• Was anything dropped behind or under the refrigerator?
	• A “ticking” sound is heard from inside the refrigerator. It is normal and occurs because
	various accessories are contracting or expanding according to the temperature of the
	refrigerator interior.
The cabinet-door sealing area	• Some heat is normal as anti-condensators are installed in the vertical hinged section
of the appliance is hot and	of the refrigerator to prevent condensation.
condensation is occurring.	• Is the refrigerator door ajar? Condensation can occur when you leave the door open
	for a long time.
	• If a sound that hit something is heard from inside the refrigerator, It is normal. The
	sound comes due to ice cubes rubbing in the bucket periodically.
Ice Maker is not producing ice.	• Did you wait for 12 hours after installation of the water supply line before making ice?
	• Is the water line connected and the shut-off valve opened?
	• Did you manually stop the ice making function?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water bubbling in	• This is normal. The bubbling comes from refrigerant circulating through the
the refrigerator.	refrigerator.
There is a bad smell in the	• Check for spoiled food.
refrigerator.	• Foods with strong odors(for example, fish) should be tightly covered.
	• Clean out your freezer periodically and throw away any spoiled food.
Frost forms on the walls of the	• Is the air vent blocked? Remove any obstructions so air can circulate freely.
freezer.	• Allow sufficient space between the foods stored for efficient air circulation.
	• Is the freezer drawer closed properly?
Water dispenser is not	• Is the water line connected and the shut-off valve opened?
functioning.	• Has the water supply line tubing been crushed or kinked?
	• Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the fridge temperature is too low?
	Try selecting a warmer setting on the Digital display.
Auto close system does not	• Is there an imbalance between the right and left parts of the door?
work with the freezer door.

42_ Troubleshooting