Samsung S22B420BW Responsibility for the Pay Service Cost to Customers, Not a product defect

Appendix

Responsibility for the Pay Service (Cost to Customers)

When the service is requested, in spite of in warranty, we may charge you for a visit from a service

technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

z

z

z

z

z

z

z

z

z

If a service technician gives instructions on how to use TV or simply adjusts options without disassembling productU

If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)

If a product is reinstalled or devices are connected additionally after installing the purchased product for the first timeU

If a product is reinstalled to move to a different spot or to move to a different houseU

If customer requests instructions on how to use because of another company's productU

If customer requests instructions on how to use the network or another company's programU If customer requests software installation and setup for the productU

If a service technician removes/cleans dusts or foreign materials inside of the productU

If customer requests an installation additionally after purchasing a product through home-shopping or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repairU

If a product damage is caused by;

z

z

z

z

z

z

external impact or drop U

use of supplies or separatly sold product unspecified by SamsungU

repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.

remodeling or repairing the product by customer.

using it with incorrect voltage or non-authorised electrical connectionsU not following the "cautions" in User Manual.

Others

z

z

If product fails by natural disaster (lightning, fire, earthquake, flood damage, etc) U

If consumable components are all used up (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)

If customer requests a service in case the product has no defect, service fee may be charged. So

please read User Manual first.

Appendix 89