Samsung S23C570H, S27C570H

Troubleshooting Guide

9 Troubleshooting Guide

Sound issue

There is no sound. Check the connection of the audio cable or adjust

the volume.

Check the volume.

The volume is too low. Adjust the volume.

If the volume is still low after turning it up to the

maximum level, adjust the volume on your PC

sound card or software program.

Source device issue

A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is

booting, have your PC serviced.

Contents

Main BEFORE USING THE PRODUCT PREPARATIONS CONNECTING AND USING A SOURCE DEVICE SCREEN SETUP CONFIGURING TINT COORDINATING OSD SETUP AND RESET Page Page Copyright Icons used in this manual Cleaning Cleaning Before Using the Product Securing the Installation Space The exterior may differ depending on the product. Precautions for storage Safety Precautions Symbols for safety precautions Electricity and Safety Installation and Safety Page Operation Page -_- Page Correct posture to use the product 1 1.1 Checking the Contents 1.1.2 Checking the Components Components 1.2 Parts 1.2.1 Frontal Button Page 1.2.3 Function Key Guide AUTO Return 1 Preparations 1.2.4 Reverse Side 1.3 Installation 1.3.1 Attaching the Stand 1.3.2 Removing the Stand 1 Preparations 1.3.3 Adjusting the Product Tilt 1.3.4 Anti-theft Lock 1 2 3 4 2 2.1 Before Connecting 2.1.1 Pre-connection Checkpoints 2.2 Connecting the Power 2.3 Connecting and Using a PC 2.3.1 Connection Using the D-SUB Cable (Analog Type) 1 3 2.3.2 Connection Using an HDMI Cable 1 3 2.3.3 Connection Using an HDMI-DVI Cable 1 3 2 Connecting and Using a Source Device 2.3.4 Connecting to Headphones or Speakers 1 2.3.5 Tidying Up the Connected Cables Page Page 2.3.8 Setting Optimum Resolution 2 2.3.9 Changing the Resolution Using a PC Page Page Page 3 3.1 Brightness 3.1.1 Configuring Brightness 1 3 3.2 Contrast 3.2.1 Configuring Contrast 1 3 4 3.3 Sharpness 3.3.1 Configuring Sharpness 1 3 4 3.4 SAMSUNG MAGIC Bright 3.4.1 Configuring SAMSUNG MAGIC Bright 1 3 Page 3 Screen Setup 3.5 SAMSUNG MAGIC Upscale Move EnterReturn C G C 3.6 Image Size 3.6.1 Changing the Image Size 1 3 Page 3.7 HDMI Black Level 3.7.1 Configuring the HDMI Black Level Settings 1 3 3.8 Response Time 3.8.1 Configuring Response Time 1 3 3.9 H-Position & V-Position 3.9.1 Configuring H-Position & V-Position 1 3 4 3.10 Coarse 3.10.1 Adjusting Coarse 1 3 4 3.11 Fine 3.11.1 Adjusting Fine 1 3 4 4 4.1 Red 4.1.1 Configuring Red 1 3 4.2 Green 4.2.1 Configuring Green 1 3 4 4.3 Blue 4.3.1 Configuring Blue 1 3 4 4.4 Color Tone 4.4.1 Configuring the Color Tone Settings 1 3 4.5 Gamma 4.5.1 Configuring Gamma 1 3 5 Coordinating OSD 5 Move EnterReturn 5.1 Language Set the menu language. 5.1.1 Changing the Language 5.2 Menu H-Position & Menu V-Position 5.2.1 Configuring Menu H-Position & Menu V-Position 1 2 3 4 5.3 Display Time 5.3.1 Configuring Display Time 1 3 5.4 Transparency 5.4.1 Changing Transparency 1 3 6 6.1 Reset 6.1.1 Initializing Settings (Reset) 1 3 6.2 Eco Saving 6.2.1 Configuring Eco Saving 1 3 6.3 Off Timer 6.3.1 Configuring Off Timer 1 3 6.4 Turn Off After 6.4.1 Configuring Turn Off After 1 3 4 6.5 PC/AV Mode 6.5.1 Configuring PC/AV Mode 1 3 6.6 Key Repeat Time 6.6.1 Configuring Key Repeat Time 1 3 6.7 Source Detection 6.7.1 Configuring Source Detection 1 3 6.8 Power LED On 6.8.1 Configuring Power LED On 1 3 7 7.1 INFORMATION 7.1.1 Displaying INFORMATION 1 2 7.2 Configuring Brightness and Contrast in the Initial Screen 1 2 3 7.3 Configuring Volume in the Initial Screen 1 2 8 8.1 MagicTune 8.1.1 What is "MagicTune"? 8.1.2 Installing the Software 1 2 Page 8.2 MultiScreen MultiScreen 8.2.1 Installing the Software 1 2 3 4 Restrictions and Problems with the Installation ("MultiScreen") 8.2.2 Removing the Software 9 9.1 Requirements Before Contacting Samsung Customer Service Center 9.1.1 Testing the Product 1 2 3 4 9.1.2 Checking the Resolution and Frequency Page Page 9.2 Q & A Page 10 10.1 General Page 10.2 PowerSaver 10.3 Standard Signal Mode Table Page Contact SAMSUNG WORLD WIDE Page Samsung Electronics Czech and Slovak, s.r.o., Oasis Florenc, Sokolovsk 394/17, 180 00, Praha 8 Page Page Page Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others Page Correct Disposal Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Terminology Resolution Plug & Play Index A B C D Index S T