9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked. (Refer to "2.3 Connecting and Using a PC")

Screen issue

The screen cannot be switched on.

Check that the power cable is connected properly. Check that the power button is switched on properly. (Refer to "2.3 Connecting and Using a PC")

9 Troubleshooting Guide 78

Page 78
Image 78
Samsung S23C570H Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency, Check the following

S23C570H, S27C570H specifications

The Samsung S27C570H and S23C570H represent a noteworthy blend of performance, design, and technology in the realm of computer monitors. Both models are part of Samsung’s commitment to delivering high-quality displays, appealing to both casual users and professionals who require reliable visual performance.

The S27C570H features a generous 27-inch screen, while the S23C570H is slightly smaller at 23 inches. Both monitors utilize Samsung's PLS (Plane-to-Line Switching) technology, which offers wide viewing angles, ensuring consistent color and brightness regardless of the viewer’s position. This characteristic makes them ideal for collaborative work environments, where multiple users may need to view the screen simultaneously.

One of the standout features of both monitors is their Full HD resolution, boasting 1920 x 1080 pixels. This level of detail is essential for users engaged in graphic design, gaming, or any task that benefits from precise image quality. The vibrant colors and sharp text resulting from this resolution make everyday tasks more enjoyable and professional work more precise.

Moreover, these monitors are equipped with Samsung’s superior color technology that enhances the display’s color accuracy and consistency. The S27C570H and S23C570H support a wide color gamut, which ensures vivid and true-to-life colors, whether you are watching movies, editing photos, or working on presentations.

In terms of connectivity, both models include essential ports such as HDMI and D-Sub, allowing users to connect multiple devices effortlessly. This versatility ensures that whether you’re connecting a laptop, desktop, or gaming console, compatibility will not be an issue.

Ergonomically, the sleek design of both monitors is aesthetically pleasing and can fit seamlessly into any workspace. The slim bezels create a modern look, while the adjustable stand enhances user comfort, allowing for tilt adjustments to find the perfect viewing angle.

Energy efficiency is another highlight of the S27C570H and S23C570H. Both models come with Energy Star certification, meaning they consume less power compared to traditional monitors without compromising performance, making them environmentally conscious choices for consumers.

In summary, the Samsung S27C570H and S23C570H are excellent monitors that combine advanced PLS technology, Full HD resolution, superior color performance, flexible connectivity options, and ergonomic design. They cater to a wide range of users, from home entertainment enthusiasts to professional creatives, offering an impressive visual experience.