Samsung S24C350HL, S22C350H Troubleshooting Guide, Testing the Product, Check the following

Models: S22C350H S24C350HL

1 156
Download 156 pages 36.11 Kb
Page 124
Image 124

13 Troubleshooting Guide

13.1Requirements Before Contacting Samsung Customer Service Center

13.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

13.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "14.7 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

13.1.3 Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked. (Refer to "2.3 Connecting and Using a PC")

Screen issue

The screen cannot be switched on.

Check that the power cable is connected properly. Check that the power button is switched on properly. (Refer to "2.3 Connecting and Using a PC") The screen can not be switched on.

13 Troubleshooting Guide 124

Page 124
Image 124
Samsung S24C350HL Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency, Check the following

S22C350H, S24C350HL specifications

The Samsung S24C350HL and S22C350H are two prominent models in Samsung's lineup of monitors that cater to both casual users and professionals seeking quality visuals and reliable performance.

The S24C350HL features a 24-inch display with a Full HD resolution of 1920x1080 pixels, providing vibrant colors and sharp images that enhance any viewing experience. The S22C350H offers a slightly smaller screen size at 21.5 inches, but it also boasts the same Full HD resolution, ensuring a clear and detailed visual output.

One of the standout features of both monitors is the use of Samsung's advanced PLS (Plane to Line Switching) technology. This technology delivers wider viewing angles and consistent colors across the screen. Users can expect exceptional color accuracy and clarity, making these monitors ideal for both media consumption and professional graphics work.

Samsung has also integrated a Game Mode into both models, optimizing contrast and color settings to enhance gaming experiences. This feature allows gamers to enjoy a competitive edge by ensuring that dark scenes are illuminated without overexposing bright areas, leading to more realistic visuals.

Additionally, both monitors include features aimed at reducing eye strain during prolonged use. The Flicker Free technology minimizes flickering at all brightness levels, while the Eye Saver Mode reduces blue light emissions. These features are particularly beneficial for users who spend long hours in front of their screens, helping to maintain comfort and reduce fatigue.

In terms of design, both the S24C350HL and S22C350H exhibit a sleek and modern aesthetic with thin bezels, making them suitable for multi-monitor setups. The stands are designed for stability and offer tilting capabilities, allowing users to adjust the screen to their preferred viewing angle.

Connectivity options include HDMI and VGA ports, providing flexibility for various devices. These monitors are also energy-efficient, with an Eco Saving feature that helps reduce power consumption without compromising performance.

In summary, the Samsung S24C350HL and S22C350H monitors provide excellent display quality, user-friendly features, and ergonomic designs, making them suitable choices for anyone looking to enhance their visual computing experience. Whether for work or leisure, these monitors deliver reliable performance and stunning visuals.