Troubleshooting, Resetting Your Handheld | Samsung SCH-i700 Series

Troubleshooting

Before contacting Customer Service, try the following:

•Make sure that the battery is properly attached to your phone.

•Make sure that the battery is fully charged.

•Make sure that there is no visible physical damage to your phone or battery.

•Make sure that the cradle/charger is plugged in to a working receptacle.

•Perform a soft or hard reset using the stylus or a paper clip to press the reset button located on the back lower right corner of your phone. For more information on resetting your handheld, see “Resetting Your Handheld” on page 170.

•If you are using Windows 2000 or XP, make sure you have the proper user rights. You must have Standard User rights to install the i700 software.

Resetting Your Handheld

Under normal circumstances, you will not have to use the reset button. On rare occasions, however your handheld may no longer respond to buttons or the screen. In this case, you need to perform a reset to get your handheld running again.

Performing a Soft Reset

A soft reset interrupts the processing on your handheld. All records and entries stored in your handheld computer are retained with a soft reset. After a soft reset, the main phone screen is displayed.

Chapter 21 - Troubleshooting, Safety, and Warranty

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Samsung SCH-i700 Series Troubleshooting, Resetting Your Handheld, Before contacting Customer Service, try the following

Contents

Keep it for future reference Intellectual Property Customer Care Center Samsung Telecommunications America STA, IncHeadquarters 1130 E. Arapaho Road Richardson, TX Tel FaxPage Table of Contents Phone Settings Messaging Call Logs Contacts Calendar ActiveSync 111 Other Applications 131 Warranty CameraPage Getting Started Following topics are discussed in this Chapter Owner Turning the i700 OnEntering the Owners Information Setting up Voicemail Contacting Customer Care Getting Started Phone Front View Viewing the Phone Screen Icons Icon Definition Understanding your Phone Features Battery and Charger Accessories Battery Capacity Installing the Battery Removing the Battery Charging the Battery Tap Settings Tap System Making and Answering Calls Making a Call using the KeypadDisplaying your Phone Number Making Calls One Handed Dialing Answering Calls Understanding your Phone Personal Settings Buttons Personal SettingsTap Settings Button Applications Input Block Recognizer Keyboard Letter Recognizer Transcriber There are also some transcriber recognizer options. They are Word Completion Options PCM Menus To access the New menu options PasswordTo access the Start menu Start Menu Tap Settings Phone Phone Tab To access the voicemail settings Option tab allows you to configure the following settings To access the option settings Sounds Personal Settings Tap the Other Settings box For Tap the Notifications tab Personal Settings Windows Applications and Text Entry Launching an Application Navigating your PDAStart Menu To launch an application Shortcuts New CommandTo access the new command Time & Appointments Windows Applications and Text Entry Phone Settings Tap Volume Setting the Volume LevelsVoice Volume Record Volume Ring Volume System Volume Tap Sounds & Notifications Setting the Tone Length Short Tones, Long Tones, or Off Alert Sounds & Notifications Tap Other SettingsAlert sounds can be configured for the following events Or Phone Voice Mail Phone Settings Turning the Ringer Off Security Settings Locking Accessing the Security OptionsSpecial Numbers Tap Phone To unlock your phone Tap PasswordUnlocking Security Settings Understanding Roaming Following roaming options are available RoamingRoaming Options Messaging Voicemail Connecting to the Voicemail SystemMessage Types To connect to voicemail Text Messaging Creating a New Message Notification Mail Messages My Text Messages Using My Text MessagesMessage Options Language Editing My Text MessagesPerforming a Spell Check Tap Edit and select Edit My Text Messages SMS Message Cancel a MessageCancel Message SMS Inbox SMS Deleted Items SMS Sent ItemsSMS Drafts ActiveSync Outbox ActiveSync MailActiveSync Inbox ActiveSync Sent Items ActiveSync Drafts ActiveSync Deleted Items To access the Inbox Tools menu Inbox Tools Services Options Next Creating a new ServiceTo create a new Service Address Options To access the message optionsMessage Options Storage Options Call Logs Call Log Options Call LogsMaking a Call from the Call Log To make a call To create a new contact from a call log entry Creating a New Contact from the Call LogDeleting Call Log Entries To delete the call log entries Sending a SMS Message from a Call Log Entry Tap Tools and select Delete All Calls Call Features Caller ID Answering a Waiting Call Call WaitingCall Forwarding To deactivate call forwarding Three Way Calling Call Features Contacts Contacts To add a new contact Adding a New ContactFinding a Contact Adding a Note Editing a ContactDeleting a Contact Tap Tools and select Delete Contact Tap Edit and select Select All Deleting a NoteMaking a Call from Contacts To delete a note Speed Dialing Tap Tools and select Add Speed Dial Beaming Contacts Tap Tools and select Beam Contact Contacts Calendar Date and Time Settings Today Scheduling an Alarm Owner Information Data Call State Calendar Scheduling an Appointment Scheduling a Timed Appointment Changing the Calendar View To change the view of the calendar Calendar Options Calendar options allow you to configureTo access the calendar options To create a new task TasksCreating a new Task Personal. Tap Marking a Task CompleteTask Options Following task options are available in the task list Activating the Entry Bar Task Entry BarEditing a Task To add a recorded or written note to a task Beaming a TaskAdding a Note to a Task Deleting a Task Tap Tools and select Delete Task Calendar Recording a New Note Writing a New Note Saving Notes To record a note Recording a NoteRecording During a Call To write a new note Recording a Personal NoteWriting a new Note Following options are available for Notes Tap Tools and select Delete NoteProgram To access the notes options Page ActiveSync Installing the ActiveSync Software ActiveSync To install to your desktop/laptop computer Creating a New Partnership Infrared connection to this COM port Performing ActiveSync using IRClick File and select Connection Settings Tap ActiveSync Tap Tools and select Connect via IR You can also schedule the following ActiveSync options Scheduling an ActiveSyncTap ActiveSync ActiveSync Applications Tap Pocket Word Pocket WordCreating a New Document To create a new file Following options are available in Pocket Word To access the Pocket Word optionsPocket Word Options Only, Pocket Word & Text, and Known Types Tap Tools and select Delete Document Attaching a RecordingDeleting a Document To delete a Pocket Word document To beam a document to another Pocket PC user Beaming a DocumentTap Tools and select Beam Document Tap Pocket Excel Pocket ExcelCreating a new Workbook Tap Tools and select Delete Workbook Deleting a WorkbookBeaming a Workbook Tap Tools and select Beam Workbook Microsoft Pocket Applications Other Applications Program Application Tap File Explorer File ExplorerMicrosoft Reader Launching the File Explorer Select MSN Messenger MSN MessengerTap Microsoft Reader To launch the Microsoft Reader application Tap Solitaire Terminal Services ClientGames Getting Started with MSN Messenger Tap Calculator Using the CalculatorCalculator To open the calculator Infrared Receive Receiving a File FindTap Infrared Receive To receive a file To access the find feature Help Other Applications Managing Applications Installing New Applications Application Management Tap Memory Deleting an ApplicationMemory Allocation Memory Card Internet Explorer Saving Favorites Pocket Internet ExplorerLaunching Internet Explorer Tap Internet Explorer Internet Pass Through Internet Explorer Camera Tap Camera CameraLaunching the Camera Application To launch the camera application Following camera settings are available Camera SettingsTap Camera Tap Settings To open the camera settings Sleep Mode Timer To view your pictures Viewing PicturesStill View Navigation Actual Size Dialog Box Goto Previous or Next Image Zoom Voice Record To display the information for an image Text MemoDetails Information Capture Thumbnail ViewTap Camera Tap View and select View Thumbnails Slideshow View ImageTo view the image on screen from the thumbnail To delete a thumbnail Rename/MoveDeleting a Thumbnail Tools Sending an Image To refresh the thumbnail screen Adaptive Sensitivity AS ModeTo change the folder where the thumbnail images are saved AS Mode Icons Activating AS ModeTo turn on the AS mode Icon To beam pictures Continuous Picture ModeBeaming Pictures Camera Windows Media Player Media Player Controls Media PlayerLaunching the Media Player Tap Windows Media Tap Windows Media Tap Select Loading Media Player FilesPlaylist Windows Media Player 168 Safety, and Warranty Before contacting Customer Service, try the following TroubleshootingResetting Your Handheld Performing a Soft Reset To perform a Soft Reset Performing a Hard Reset Safety Information Battery Precautions Road Safety Page Operating Environment Electronic Devices Other Medical Devices PacemakersHearing Aids Potentially Explosive Atmospheres VehiclesPosted Facilities Emergency Calls Other Important Safety Information Care and Maintenance Troubleshooting, Safety, and Warranty 180 What is Not Covered? WarrantyWhat is Covered and For How Long? What are SAMSUNGs Obligations? What Are the Limits On SAMSUNGs Liability? Troubleshooting, Safety, and Warranty 184 Troubleshooting, Safety, and Warranty 185 Troubleshooting, Safety, and Warranty 186 Troubleshooting, Safety, and Warranty 187 Troubleshooting, Safety, and Warranty Index 190 191 One Handed Dialing 193 194