Samsung SCX-4521FR, SCX-4321 manual Solving Other Problems, Paper Feeding Problems, Stop/Clear

Display	Meaning	Suggested solutions
Remove Documents	The Favorite Copy	The Clone, Autofit, ID Card
from ADF	button is set to Clone,	Copy or Poster feature does
	Autofit, ID Card Copy	not work with ADF. Remove
	or Poster and you	the documents in the ADF.
	press the button.
[Retry Redial?]	The machine is	You can press Enter to
(only for SCX-	waiting for a specified	immediately redial, or Stop/
4521F/ SCX-	time interval to redial	Clear to cancel the redial
4521FR)	a previously busy	operation.
	station.
Scanner Locked	The scanner module is	Upload the power cord and
	locked.	plug it back in.
[Stop Pressed]	The Stop/Clear	Try again.
	button has been
	pressed during a copy
	or fax operation.
[Toner Empty]	The toner cartridge	Replace the toner cartridge
	has run out.	with a new one. See
		“Replacing the Toner
		Cartridge” on page 8.4.
[Toner Low]	The toner is almost	Take out the toner cartridge
	empty.	and gently shake it. By doing
		this, you can temporarily
		reestablish printing
		operations. See
		“Redistributing Toner” on
		page 8.4.

Solving Other Problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper Feeding Problems

Condition	Suggested solutions
Paper is jammed	Clear the paper jam. See “Clearing Paper Jams” on
during printing.	page 9.2.
Paper sticks	• Ensure that there is not too much paper in the tray.
together.	The tray can hold up to 150 sheets of paper,
	depending on the thickness of your paper.
	• Make sure that you are using the correct type of
	paper. See “Paper Specifications” on page 10.3.
	• Remove paper from the tray and flex or fan the
	paper.
	• Humid conditions may cause some paper to stick
	together.
Multiple sheets of	• Different types of paper may be stacked in the tray.
paper do not feed.	Load paper of only one type, size, and weight.
	• If multiple sheets have caused a paper jam, clear
	the paper jam. See “Clearing Paper Jams” on
	page 9.2.
Paper does not feed	• Remove any obstructions inside the machine.
into the machine.	• Paper has not been loaded correctly. Remove paper
	from the tray and reload it correctly.
	• There is too much paper in the tray. Remove excess
	paper from the tray.
	• The paper is too thick. Use only paper that meets
	the specifications required by the machine. See
	“Paper Specifications” on page 10.3.
The paper keeps	• There is too much paper in the tray. Remove excess
jamming.	paper from the tray. If you are printing on special
	materials, use one sheet of paper at a time.
	• An incorrect type of paper is being used. Use only
	paper that meets the specifications required by the
	machine. See “Paper Specifications” on page 10.3.
	• There may be debris inside the machine. Open the
	front door and remove the debris.
Transparencies stick	Use only transparencies specifically designed for laser
together in the	printers. Remove each transparency as it exits from
paper exit.	the machine.
Envelopes skew or	Ensure that the paper guides are against both sides of
fail to feed	the envelopes.
correctly.

9.6 Troubleshooting