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Samsung SCX-5835 Series, SCX-5935 Series CLEARING PAPER JAMS

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Troubleshooting_ 109

•If paper jams occur frequently when you print on A5/B5-sized paper:

Load the paper into the tray with the long edge facing the front of the

tray.

If load the paper this way, printing both sides of the paper (Duplex) is not

supported.

In the Printing Preferences window, set the page orientation to be

rotated 90 degrees. (See "Paper tab" on page 55.)

CLEARING PAPER JAMS

When a paper jam occurs, a warning message appears on the display

screen.

To avoid tearing the paper, pull the jammed paper out slowly and

gently. Follow the instructions in the following sections to clear the

jam.

In tray 1

Click this link to open an animation about clearing a jam.

1. Open and close the front cover. The jammed paper is automatically

ejected from the machine.

If the paper does not exit, go to the next step.

2. Pull out tray 1 .

3. Remove the jammed paper by gently pulling it straight out.

If the paper does not move when you pull, or if you do not see the paper

in this area, check the fuser area around the toner cartridge. (See

"Inside the machine" on page 110.)

4. Insert tray 1 back into the machine until it snaps into place. Printing

automatically resumes.

In optional tray 2

Click this link to open an animation about clearing a jam.

1. Pull out optional tray 2.

2. Remove the jammed paper from the machine.

If the paper does not move when you pull or if you do not see the paper

in this area, stop and go to the next step.

3. Pull tray 1 half-way out.

Contents

Main Copyright_ 2 copyright content COPYRIGHT INTRODUCTION GETTING STARTED NETWORK SETUP MEDIA AND TRAY PRINTING COPYING SCANNING FAXING USING USB MEMORY DEVICE MACHINE STATUS AND ADVANCED FEATURE MANAGEMENT TOOLS MAINTENANCE TROUBLESHOOTING SUPPLIES AND ACCESSORIES SPECIFICATIONS GLOSSARY INDEX safety information Warning IMPORTANT SAFETY SYMBOLS Explanation of all icons and signs used in the users guide: OPERATING ENVIRONMENT OPERATING METHOD INSTALLATION / MOVING Warning Caution MAINTENANCE / CHECKING SUPPLY USAGE regulatory information Page CORRECT DISPOSAL OF BATTERIES IN THIS PRODUCT RADIO FREQUENCY EMISSIONS FCC Information to the User Canadian Radio Interference Regulations RFID (RADIO FREQUENCY INTERFACE DEVICE) Page RINGER EQUIVALENCE NUMBER You should also know that: REPLACING THE FITTED PLUG (FOR UK ONLY) Important Important warning: DECLARATION OF CONFORMITY (EUROPEAN COUNTRIES) Approvals and Certifications EC Certification OPENSSL LICENSE ORIGINAL SSLEAY LICENSE Page Page About this users guide_ 23 about this users guide CONVENTION About this users guide_ 24 FINDING MORE INFORMATION Features of your new product_ 25 features of your new product SPECIAL FEATURES * Zoran IPS Emulation compatible with PostScript 3 136 PS3 fonts Features of your new product_ 26 FEATURES BY MODELS These are the main components of your machine: MACHINE OVERVIEW Front view Rear view CONTROL PANEL OVERVIEW UNDERSTANDING THE STATUS LED INTRODUCING THE TOUCH SCREEN AND USEFUL BUTTONS Touch screen Machine Setup button Job Status button Power Saver button Interrupt button SETTING UP THE HARDWARE SUPPLIED SOFTWARE SYSTEM REQUIREMENTS INSTALLING USB CONNECTED MACHINES DRIVER Page Page SHARING YOUR MACHINE LOCALLY Setting up a host computer Setting up a client computer Setting up a host computer Setting up a client computer NETWORK ENVIRONMENT INTRODUCING USEFUL NETWORK PROGRAMS SyncThru Web Service SyncThru Web Admin Service SetIP INSTALLING NETWORK CONNECTED MACHINES DRIVER Page ALTITUDE ADJUSTMENT SETTING THE AUTHENTICATION PASSWORD SETTING THE DATE AND TIME CHANGING THE DISPLAY LANGUAGE CHANGING THE COUNTRY SETTING JOB TIMEOUT USING POWER SAVING FEATURE SETTING THE DEFAULT TRAY AND PAPER In the control panel CHANGING THE FONT SETTING UNDERSTANDING THE KEYBOARD This chapter provides information on how to load originals and print media into your machine. PREPARING ORIGINALS LOADING ORIGINALS On the scanner glass In the document feeder SELECTING PRINT MEDIA Guidelines to select the print media Media sizes supported in each mode CHANGING THE TRAY SIZE LOADING PAPER IN THE TRAY Tray 1 / optional tray Multi-purpose tray Tips on using the multi-purpose tray PRINTING ON SPECIAL MEDIA Envelope Transparency Labels Card stock/ Custom-sized paper SETTING THE PAPER SIZE AND TYPE USING THE OUTPUT SUPPORT This chapter explains common printing tasks. PRINTER DRIVER FEATURES PostScript printer driver PCL printer driver BASIC PRINTING Canceling a print job USING SPECIAL PRINT FEATURES Printing multiple pages on one sheet of paper Printing posters Printing booklets Printing on both sides of paper Change percentage of your document Fitting your document to a selected paper size Using watermarks Using an existing watermark Using overlay What is an overlay? Creating a new page overlay Using a page overlay Deleting a page overlay UNDERSTANDING PRINTING PREFERENCES Opening Printing Preferences Orientation Quality Layout Options Graphics tab Font/Text Advanced Toner Save Advanced tab Watermark Overlay Output options Job Settings USING DIRECT PRINTING UTILITY What is Direct Printing Utility? Printing From the Direct Printing Utility window Using the shortcut icon MACINTOSH PRINTING Printing a document Changing printer settings Layout Graphics LINUX PRINTING Printing from applications Printing files Configuring Printer Properties PRINTING WITH PS DRIVER Printing_ 62 Understanding PS drivers Printing Preferences Opening Printing Preferences Layout tab Orientation Print on Both Sides Paper/Quality tab This chapter gives you step-by-step instructions for copying documents. UNDERSTANDING THE COPY SCREEN BASIC COPY CHANGING THE SETTINGS FOR EACH COPY Selecting the size of originals Reducing or enlarging copies Copying on both sides of originals USING SPECIAL COPY FEATURES ID card copying 2-up or 4-up copying (N-up) Poster copying Clone copying Book copying Booklet copying Cover copying Transparency copying Erasing edges CHANGING THE DEFAULT COPY SETTINGS BASIC SCANNING METHOD UNDERSTANDING THE SCAN SCREEN Scan to Email Scan to PC Scan to Server Output tab SCANNING ORIGINALS AND SENDING THROUGH EMAIL (SCAN TO EMAIL) Setting up an email account Sending a scanned image to several destinations as an email attachment Scanning_ 73 Storing email addresses SCANNING ORIGINALS AND SENDING TO YOUR COMPUTER (SCAN TO PC) For USB connected machine For network connected machine SCANNING ORIGINALS AND SENDING VIA SMB/FTP (SCAN TO SERVER) Setting up an FTP server Setting up an SMB server Scanning and sending to SMB/FTP server SETTING AUTHENTICATION FOR AUTHORIZED USER USING SAMSUNG SCAN MANAGER Set Scan Button tab Scan Destination Scan Property Change Port tab CHANGING THE SCAN FEATURE SETTINGS Original Size Scan to Edge Quality File Format Scan Preset SCANNING WITH TWAIN-ENABLED SOFTWARE SCANNING USING THE WIA DRIVER Windows XP Windows Vista MACINTOSH SCANNING LINUX SCANNING Scanning Adding Job Type Settings To save a new Job Type setting: To save a Job Type setting for the next scan job: To delete a Job Type setting Using the Image Manager PREPARING TO FAX UNDERSTANDING THE FAX SCREEN Basic tab SENDING A FAX Setting the fax header Sending a fax Sending a fax manually Resending Automatically Redialing the last number Delaying a fax transmission RECEIVING A FAX Changing the receive modes Receiving manually in Telephone mode Receiving automatically in Answering Machine/Fax mode Receiving faxes manually using an extension telephone ADJUSTING THE DOCUMENT SETTINGS SETTING UP A FAX PHONE BOOK Storing individual fax numbers (Speed Dial No.) Storing Group fax numbers (Group No.) Setting up a fax phone book using SyncThru Web Service USING THE POLLING OPTION Storing the originals for polling Printing (Deleting) the polling document Polling a remote fax Polling from a remote Mailbox USING MAILBOX Creating Mailbox Storing originals in Mailbox Faxing to a remote Mailbox PRINTING A REPORT AFTER SENDING A FAX FORWARDING A FAX TO OTHER DESTINATION Forwarding a sent fax to other destination by a fax Forwarding a received fax to other destination by a fax Forwarding a sent fax to other destination by an email Forwarding a received fax to other destination by an email ABOUT USB MEMORY DEVICE UNDERSTANDING THE USB SCREEN SCANNING TO AN USB MEMORY DEVICE CHANGING THE SCAN FEATURE SETTINGS Original Size Scan to Edge Quality Scan Preset PRINTING FROM A USB MEMORY DEVICE MACHINE SETUP Machine Status screen Admin Setting screen BROWSING THE MACHINES STATUS GENERAL SETTINGS Page COPY SETUP FAX SETUP NETWORK SETUP AUTHENTICATION OPTIONAL SERVICE PRINTING A REPORT MENU OVERVIEW Main screen Machine Setup button Machine Status Admin Setting Usage Page Report Job Status button INTRODUCING USEFUL MANAGEMENT TOOLS USING SYNCTHRU WEB SERVICE To access SyncThruWeb Service: SyncThruWeb Service overview E-mail Notification Setup SMARTHRU OFFICE Starting SmarThru Office Quick Start Guide Using SmarThru Office Scanning USING SETIP PROGRAM Installing the program Printing out the machines MAC address Setting network values USING THE LINUX UNIFIED DRIVER CONFIGURATOR Opening the Unified Driver Configurator Printers configuration Printers tab Classes tab Scanners configuration Ports configuration Sharing Ports Between Printers and Scanners This chapter provides information for maintaining your machine and the toner cartridge. PRINTING A MACHINE REPORT MONITORING THE SUPPLIES LIFE FINDING THE SERIAL NUMBER CLEARING FAX MEMORY Clearing fax memory by printing a fax job CLEANING A MACHINE Cleaning the outside Cleaning the inside Cleaning the scan unit STORING THE TONER CARTRIDGE Expected cartridge life TIPS FOR MOVING & STORING YOUR MACHINE This chapter gives helpful information for what to do if you encounter an error. REDISTRIBUTING TONER CLEARING ORIGINAL DOCUMENT JAMS TIPS FOR AVOIDING PAPER JAMS CLEARING PAPER JAMS In tray 1 In optional tray 2 In the multi-purpose tray Inside the machine In exit area In the duplex unit area UNDERSTANDING DISPLAY MESSAGES Page SOLVING OTHER PROBLEMS Touch screen problem Paper feeding problems Printing problems Printing quality problems Page Copying problems Scanning problems Fax problems Samsung Scan Manager Problem Common PostScript problems Common Windows problems Common Linux problems Common Macintosh problems Page HOW TO PURCHASE AVAILABLE SUPPLIES AVAILABLE ACCESSORIES AVAILABLE MAINTENANCE PARTS REPLACING THE TONER CARTRIDGE NECESSARY PRECAUTIONS TO TAKE WHEN INSTALLING ACCESSORIES UPGRADING A MEMORY MODULE Installing a memory module Activating the added accessories in PS printer properties CHECKING REPLACEABLES LIFESPAN REPLACING THE DOCUMENT FEEDER RUBBER PAD This chapter guides you about this machines specifications such as various features. GENERAL SPECIFICATIONS PRINTER SPECIFICATIONS SCANNER SPECIFICATIONS COPIER SPECIFICATIONS FACSIMILE SPECIFICATIONS PRINT MEDIA SPECIFICATIONS Contact SAMSUNG worldwide_ 132 contact samsung worldwide Contact SAMSUNG worldwide_ 133 glossary Page Page Page Glossary_ 138 Toner Cartridge TWAIN UNC Path URL USB index A B C D G H I J K P Q R S T U W