Troubleshooting_ 120
Samsung Scan Manager ProblemCommon PostScript problems
The following situations are PS language specific and may occur when
several printer languages are used.
Common Windows problems
Faxes are not
received
automatically.
•The receiving mode should be set to fax.
•Make sure that there is paper in the tray.
•Check to see if the display shows any error
message. If it does, clear the problem
The machine does
not send.
•Make sure that the original is loaded in the
document feeder or on the scanner glass.
•Check the fax machine you are sending to, to
see if it can receive your fax.
The incoming fax
has blank spaces or
is of poor-quality.
•The fax machine sending you the fax may be
faulty.
•A noisy phone line can cause line errors.
•Check your machine by making a copy.
•The toner cartridge may be empty. Replace
the toner cartridge. (See "Replacing the toner
cartridge" on page 125.)
Some of the words
on an incoming fax
are stretched.
The fax machine sending the fax had a
temporary document jam.
There are lines on
the originals you
sent.
Check your scan unit for marks and clean it.
(See "Cleaning the scan unit" on page 105.)
The machine dials a
number, but the
connection with the
other fax machine
fails.
The other fax machine may be turned off, out of
paper, or cannot answer incoming calls. Speak
with the other machine operator and ask her/him
to solve out the problem.
Faxes do not store in
memory.
There may not be enough memory space to
store the fax. If the display indicating the
memory status shows, delete any faxes you no
longer need from the memory, and then try to
store the fax again. Call for service.
Blank areas appear
at the bottom of
each page or on
other pages, with a
small strip of text at
the top
You may have chosen the wrong paper settings
in the user option setting. For details about
paper settings. (See "Setting the paper size and
type" on page 49.)
CONDITION SUGGESTED SOLUTION
Samsung Scan
Manager does not
work.
Check your system requirements. Samsung
Scan Manager works in Window and Macintosh
(See "System requirements" on page 33.)
CONDITION SUGGESTED SOLUTIONS
PROBLEM POSSIBLE
CAUSE SOLUTION
PostScript file
cannot be printed.
The PostScript
driver may not be
installed correctly.
•Install the PostScript
driver. (See "Installing
USB connected
machine’s driver" on
page 33, "Installing
network connected
machine’s driver" on
page 39.)
•Print a configuration
page and verify that
the PS version is
available for printing.
•If the problem persists,
contact a service
representative.
“Limit Check Error”
report prints.
The print job was
too complex.
You might need to
reduce the complexity of
the page or install more
memory. (See "Installing
a memory module" on
page 126.)
A PostScript error
page prints.
The print job may
not be PostScript.
Make sure that the print
job is a PostScript job.
Check to see whether
the software application
expected a setup or
PostScript header file to
be sent to the machine.
The optional tray is
not selected in the
driver.
The printer driver
has not been
configured to
recognize the
optional tray.
Open the PostScript
driver properties, select
the Device Settings tab,
and set the tray option of
the Installable Options
section to Installed.
When printing a
document in
Macintosh with
Acrobat Reader 6.0
or higher, colors
print incorrectly.
The resolution
setting in the printer
driver may not be
matched with the
one in Acrobat
Reader.
Make sure that the
resolution setting in your
printer driver matches
the one in Acrobat
Reader.
CONDITION SUGGESTED SOLUTIONS
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the printer’s startup group, then
restart Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.