Troubleshooting_ 114
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.

Touch screen problem

Paper feeding problems

CONDITION SUGGESTED SOLUTIONS
The touch screen
does not show
anything.
Turn the machine off and back on again. If the
problem persists, call for service.
CONDITION SUGGESTED SOLUTIONS
Paper jams during
printing.
Clear the paper jam. (See "Clearing paper jams"
on page 109.)
Paper sticks
together.
•Check the maximum paper capacity of the
tray. (See "Print media specifications" on
page 131.)
•Make sure that you are using the correct type
of paper. (See "Print media specifications" on
page 131.)
•Remove paper from the tray and flex or fan
the paper.
•Humid conditions may cause some paper to
stick together.
Multiple sheets of
paper do not feed.
Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
Paper does not feed
into the machine.
•Remove any obstructions from inside the
machine.
•Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
•There is too much paper in the tray. Remove
excess paper from the tray.
•The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Print media specifications" on
page 131.)
•If an original does not feed into the machine,
the document feeder rubber pad may require
to be replaced. Contact a service
representative.
The paper keeps
jamming.
•There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
•An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Print media
specifications" on page 131.)
•There may be debris inside the machine.
Open the front cover and remove any debris.
•If an original does not feed into the machine,
the document feeder rubber pad may need to
be replaced. Contact a service representative.
Transparencies stick
together in the paper
exit.
Use only transparencies specifically designed
for laser printers. Remove each transparency as
it exits from the machine.
Envelopes skew or
fail to feed correctly.
Ensure that the paper guides are against both
sides of the envelopes.
CONDITION SUGGESTED SOLUTIONS