Troubleshooting

 

 

Problem

Description & Solution

 

 

The phone

Remove the battery and then replace it.

malfunctions or

Turn on the phone. If the problem

does not function

persists, contact a Samsung service

 

representative.

 

 

The battery’s

• Batteries are subject to wear and tear.

standby time is

Standby time may grow shorter as

shorter than

time passes.

expected

• Leaving a fully charged battery in a

 

cold or hot place for a long period of

 

time may reduce battery life.

 

• Standby time depends on where you

 

use the phone. The actual time may

 

vary from the battery’s specifications.

 

 

Is it OK if I leave

We recommend that you disconnect the

the phone

phone from the travel adapter or unplug

connected to the

the adapter from the power outlet.

power outlet after

 

it is fully charged

 

 

 

The phone

This may happen when you are on the

becomes hot

phone or when you use applications,

 

such as games, the web browser, or the

 

camera, because the phone needs more

 

power at those times. This does not

 

affect the phone’s life or performance.

 

 

The battery level

• Remove the battery from the phone

seem sufficient,

and reinstall it. Then turn on the

but the phone

phone.

does not turn on

• Clean the metal contacts both on the

 

battery and on the phone. Reinstall the

 

battery and turn on the phone.

 

 

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