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Samsung SLM2825DWXAA manual Troubleshooting

Models: SLM2825DWXAA

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Page 194

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	195
• Power and cable connecting problems		196
•	Printing problems	197
•	Printing quality problems	201
•	Operating system problems	209

Image 194

Samsung SLM2825DWXAA manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendlyWide range of functionality and application support Features by models Included, Blank Not availableFeatures M262x series M282x series IPv6 Software M262x series M282x series SyncThru Web ServiceSyncThru Admin Web Service Eco printing Wi-Fi Protected SetupUseful to know Machine does not printConventions About this user’s guideGeneral icons ChapterOperating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overviewFront view Rear viewControl panel overview Prints configuration reports/network CancelCancels the current job Configuration reportsd Press and hold thisTurning on the machine Collection Program optional. Then, click Next Installing the driver locallyWindows From the Windows 8 Start Screen Reinstalling the driver Click Programs and FeaturesBasic setup Printing a demo To print a demoTray overview To change the size, you need to adjust the paper guidesMedia and tray Power voltage Available paper Paper type available for duplex printingLoading paper in the tray Tips on using the manual feeder Loading in manual feederMedia and tray Table below shows the special media usable in each tray Manager select Switch to advanced mode Device SettingsPrinting on special media Printing the special media Face upEnvelope UnacceptableAbout 170C 338F TransparencyLabels Card stock/ Custom-sized paper Setting the paper size and type Preprinted paperUsing the output support Are selected within the Print window Basic printingPrinting Canceling a print job Opening printing preferences Click Properties or PreferencesEco printing Using a favorite settingUsing help To save a Favorites item, follow these stepsSetting Eco mode on the control panel Setting Eco mode on the driverMaintenance Ordering consumables and option Toner cartridge Available consumablesType Model Average yield a Part name Imaging unitAvailable maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner M2620/ M2820 seriesM2625/ M2626/ M2825/ M2826 series Replacing the toner cartridge M2620/ M2820 series M2625/ M2626/ M2825/ M2826 series Replacing the imaging unit Cleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams TrayManual feeder Inside the machine M2620/ M2820 series M2625/ M2626/ M2825/ M2826 series Exit area Duplex area Clearing paper jams Color of the LED indicates the machines current status Understanding the LEDStatus LED Toner LED/ WPS LED/ Power LED/ Eco LED Replacing the toner cartridge onAppendix Specifications General specificationsPower save mode c Items Description Average operating modePower consumption Ready mode Power off mode dUS Folio Print media specificationsLegal Plain paper OficioEnvelope C5 Monarch Envelope NoEnvelope Envelope DL Envelope C6Minimum size custom Card stockPostcard Bond paper Refer to the Plain Maximum size customMicrosoft Windows System requirementsMac OS X MacOperating system Requirements Recommended Mac OS X 10.7Items Requirements Operating system LinuxUnix Items RequirementsNetwork environment Regulatory information Laser safety statementOzone safety Power saver China only RecyclingState of California Proposition 65 Warning USA Only Applicable in countries with separate collection systemsUnited States of America only Radio frequency emissions FCC information to the userCanadian radio interference regulations United states of america FCC statement for wireless LAN useFederal communications commission FCC Russia only1518 Declaration of conformity European countries Important warningApprovals and Certifications Green and Yellow EarthEEA/EFTA countries No limitations at this time EC CertificationEU countries Wireless guidance Regulatory compliance statementsIsrael only China only Copyright REVAdvanced Advanced 197 Software installation Click Continue Installation for MacType and click Continue Reinstallation for Mac Or Print & FaxInstallation for Linux Installing the Unified Linux DriverReinstallation for Linux Using a network- connected machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Wired network setup Printing a network configuration reportAssigned by a network manager before proceeding IPv4 configuration using SetIP WindowsSetting IP address Panel Security Center Windows FirewallIPv4 configuration using SetIP Mac Set IP Address buttonPreferences or Administrator IPv4 configuration using SetIP LinuxIPv6 configuration Open /opt/Samsung/mfp/share/utilsSettings From the SyncThru Web ServiceID admin Password sec00000 Press the Enter key or click GoInstalling driver over the network Windows Address on Silent installation ModeFor the Start Screen from Windows Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Continue Install the Linux driver and add network printerLinux Input the printer description and Next Installing the Unix printer driver packageAdd a network printer Installer script Uninstalling the printer driver packageUse chmod 755 install command to give the permission to Unpack the Unix printer driver packageSetting up the printer Understanding your network type Wireless network setupWireless network name and network password Getting startedFrom the machine’s control panel Introducing wireless set up methodsWith Access Point Wi-Fi Direct setup See Setting up Wi-Fi Direct on Mac user, see Ad hoc via USB cable onItems to prepare Using the WPS buttonChoosing your type Connecting in PBC mode Machines with a display screenMachines without a display screen Disconnecting from a network Re-connecting to a networkCanceling the connection process Re-connect to the wireless networkSetup using Windows Access point via USB cableUsing the menu button Press Network Wireless Wlan SettingsUSB cable Read and accept The software End User License AgreementOperation Mode Select Infrastructure Wireless network setup Access point without a USB cable recommended Select the components to be installed123 Direct wireless connection and click NextScreen. Then, click Next Ad hoc via USB cable Operation Mode Select ad hoc Creating the ad hoc network in WindowsFor the Dhcp method For the Static methodSetup using Mac Wireless Network Setting Complete window appears. Click NextContinue Next If the screen does not appear, go to stepWireless Network Setting Complete window appears. Click Next Cable between the computer and machine. Click NextContinue Ad hoc via USB cable Creating the ad hoc network in Mac Operation Mode Select ad hoc Machine when configuring the wireless network Printing a network configuration reportUsing a network cable QuitUsing SyncThru Web Service IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Click Wireless WizardTurning the Wi-Fi network on/off Click Wireless Custom Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing You can also turn the Wi-Fi network on/offEnable Wi-Fi Direct Wi-Fi Direct On/Off Select On to enableSelect Network Wireless Wi-Fi Direct from the control panel Enable or disable Wi-Fi Direct and set other optionsTroubleshooting Setting up the mobile deviceProblems during setup or driver installation Click Configure Port.. button How to compareOther problems Wireless network setup Supported devices Samsung MobilePrintSupported Mobile OS Click Register Google Cloud PrintRegistering your Google account to the printer Confirmation pop-up window appearsClick Finish printer registration Printing from an application on mobile devicePrinting with Google Cloud Print Click Manage your printersTap Click here to Print Printing from the Chrome browserSet the printing options if you want Select Print with Google Cloud PrintPrinting via AirPrint Setting up AirPrintAirPrint Click Raw TCP/IP, LPR, IPP or mDNSAirPrint Special features Altitude adjustment Preferences Changing the default print settingsChange the settings on each tab Click OK Setting your machine as a default machine Printing to a file PRN Using advanced print featuresUnderstanding special printer features Using advanced print features Double-sided Printing Manual a Jam or damage the machineDeleting a watermark Creating a watermarkEditing a watermark Creating a new Overlay aOverlay Using a page overlay Overlay List boxLater From the Start menu, select Programs or All Programs Using Direct Printing UtilityWhat is Direct Printing Utility? Find Samsung Printers Direct Printing UtilityUsing the right-click menu Select the machine to use Customize the machine settingsPrinting a document Changing printer settingsMac printing Printing multiple pages on one sheetPrinting on both sides of the paper Printing files Linux printingPrinting from applications To remove the machine from the selected class Configuring Printer PropertiesOpen the Unified Driver Configurator General tab Changing the machine settingsUnix printing Proceeding the print jobText tab Printer-Specific Settings tabImage tab Margins tabUseful management tools Accessing management tools Find Samsung PrintersEasy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverAccessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service SyncThru Web Service overviewSecurity tab Settings tabMaintenance tab Setting the system administrator’s information To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager For MacTroubleshooting button This button opens Troubleshooting Guide when an error occursAdvanced settings user interface overview Device SettingsAlert Settings Windows only Preferences, click the Basic tab Printer Status button Samsung Printer Status overviewMachine status These icons appear on the Windows task barUser’s Guide Using Samsung Printer StatusOrder Supplies ClosePrinter Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Printing from Windows Click More settings Click the Print button to start the print jobLayout settings Eco settingsPaper settings BasicThis option allows you to print with the given permission Password to print using itJob Accounting Confidential PrintingUsing the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorPrinters tab Printers configurationSwitches to Printers configuration Classes tab Ports configurationSwitches to Ports configuration Classes tab shows a list of available machine classesTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems PrintPrint job is extremely Machine selects printPaper source Slow Half the page is blankEasy Printer Manager program see Device Settings on Printing problems Printing quality problems Condition Suggested Solutions Dropouts White SpotsVertical repetitive defects Condition Suggested Solutions Black backgroundToner smear Characters or pictures Misformed charactersWrinkles or creases Condition Suggested Solutions SkewCurl or wave Loose toner Horizontal stripes CurlLight print or contamination Occurs Condition Suggested Solutions An unknown imageSheets Operating system problems Common Windows problemsCommon Mac problems Condition Suggested solutionsCommon Linux problems Country/Region Customer Care Center WebSite Cote D’ IvoireCyprus Hong Kong Nicaragua Russia AppleTalk Access point802.11 802.11b/g/nCollation DefaultCoverage Control PanelDuty Cycle DuplexDot Matrix Printer Ethernet EtherTalkEmulation Fuser UnitHalftone GatewayGrayscale IeeeITU-T No chart IPMMAC address ModemNetWare OriginalsPrinter Driver ResolutionPostScript Print MediaSubnet Mask Toner CartridgeUNC Path WatermarkWPA-PSK Driver reinstallation for USB cable connected Index184 R Stop button WPS the machine does not have a displayWireless network