Samsung SLM2825DWXAA 4. Troubleshooting

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams 59

• Clearing paper jams 60

• Understanding the LED 68

This chapter gives helpful information for what to do if you encounter an error.

If your machine has a display screen, check the message on the display screen first to solve the

error. If you cannot find a solution to your problem in this chapter, refer to the Advanced Guide

(see "Troubleshooting" on page 194).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

Contents

Main BASIC 1. Introduction 2. Basic setup 3. Maintenance 4. Troubleshooting 1. Introduction Key benefits Environmentally friendly Print with excellent quality and speed Convenience Key benefits Wide range of functionality and application support Supports various wireless network setting method Features by models Some features and optional goods may not be available depending on model or country. (: Included, Blank: Not available) Operating System Software Features by models Variety feature Useful to know About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Maintenance / Checking Supply usage bottle. Machine overview Accessories Machine overview Front view Rear view Page Control panel overview Turning on the machine Installing the driver locally 1 4 3 Installing the driver locally From the Windows 8 Start Screen The driver is automatically installed from the Windows Update. 1 on. Reinstalling the driver 1 3 2 4 Page Printing a demo page This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guides. Paper type available for duplex printing 1 2 Loading paper in the tray Loading in manual feeder Page Printing on special media Envelope 1 2 Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Using the output support Page Canceling a print job Opening printing preferences 1 2 3 4 Using a favorite setting 1 2 3 4 5 Using help Eco printing Setting Eco mode on the control panel 1 Setting Eco mode on the driver Eco options Result simulator 3. Maintenance Page Available consumables Available maintenance parts Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Redistributing toner M2620/ M2820 series Page Replacing the toner cartridge When a toner cartridge has reached the end of life, the machine will stop printing. Page Page Page Cleaning the outside Cleaning the inside Page Cleaning the pickup roller Page 4. Troubleshooting Tips for avoiding paper jams Page Page Page Page Clearing paper jams M2625/ M2626/ M2825/ M2826 series Page Page Page Understanding the LED The color of the LED indicates the machine's current status. Status LED Understanding the LED Toner LED/ WPS LED/ Power LED/ Eco LED (Eco LED)Green Page General specifications Page Print media specifications Page Page System requirements Microsoft Windows Mac Linux Unix Network environment Laser safety statement Ozone safety Power saver Recycling China only Correct disposal of this product (Waste electrical & electronic equipment) (Applicable in countries with separate collection systems) The United States of America only State of California Proposition 65 Warning (USA Only) Radio frequency emissions FCC information to the user Canadian radio interference regulations United states of america Federal communications commission (FCC) Russia only Intentional emitter per FCC Part 15 FCC statement for wireless LAN use: Germany only Important Important warning: Declaration of conformity (European countries) Approvals and Certifications EC Certification European radio approval information (for products fitted with EU-approved radio devices) European states qualified under wireless approvals: European states with restrictions on use: Regulatory compliance statements Wireless guidance Israel only Page Copyright Page ADVANCED 1. Software installation 2. Using a network-connected machine 3. Special features 4. Useful management tools Page 1. Software installation Installation for Mac Reinstallation for Mac Installation for Linux Reinstallation for Linux Page Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP wired network setup Printing a network configuration report Page Page IPv4 configuration using SetIP (Linux) 1 2 3 4 5 IPv6 configuration From the SyncThru Web Service Activating IPv6 1 2 3 4 5 6 7 IPv6 address configuration 1 2 3 Page 1 3 4 5 6 7 For the Start Screen from Windows 8 1 2 3 4 Page Mac 1 on. 3 For Mac OS X 10.8, Double-click the CD-ROM that appears on Finder. 4 5 6 Page Page 4 5 6 7 8 Uninstalling the printer driver package Page Getting started Understanding your network type Wireless network name and network password Introducing wireless set up methods Some wireless network installation types may not be available depending on the model or country. Using the WPS button Items to prepare Choosing your type Machines with a display screen Connecting in PBC mode 1 2 3 Connecting in PIN mode 1 2 3 Machines without a display screen Connecting in PBC mode 1 2 3 Connecting in PIN mode 1 2 3 4 Re-connecting to a network Canceling the connection process Disconnecting from a network Using the menu button 1 2 3 Setup using Windows Access point via USB cable Creating the infrastructure network 1 2 3 4 5 6 7 8 corresponding screen will appear. Click OK and Next. cable between the computer and machine. Click Next. 9 10 11 12 Access point without a USB cable (recommended) Creating the infrastructure network 1 Page 6 7 8 9 Ad hoc via USB cable Creating the ad hoc network in Windows 1 3 4 5 6 settings and click Next. Page Page 13 14 15 Access point without a USB cable (recommended) Page 11 12 13 Ad hoc via USB cable Page 12 settings and click Next. 13 14 15 Using a network cable Items to prepare Printing a network configuration report 1 2 3 4 5 6 7 8 3 9 10 4 5 6 Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi Direct From the USB cable-connected computer(recommended) From the machine (Machines with a display screen) From the machine (Machines without a display screen) From the network-connected computer Setting up the mobile device Troubleshooting Problems during setup or driver installation Printers Not Found Connecting Failure - SSID Not Found Connecting Failure - General Connection Error Connecting Failure - Connected Wired Network Connecting Failure - Assigning the IP address PC Connection Error Other problems Page Samsung MobilePrint What is Samsung MobilePrint? Downloading Samsung MobilePrint Supported Mobile OS Supported devices 1 2 3 4 5 6 7 8 9 Page Page AirPrint Page 3. Special features Altitude adjustment Changing the default print settings Setting your machine as a default machine Printing to a file (PRN) 1 2 3 Understanding special printer features Page Page Page Page Page Page Using Direct Printing Utility What is Direct Printing Utility? Printing 1 2 3 Page Page Mac printing Printing on both sides of the paper 1 2 3 4 5 Using help Page Linux printing Configuring Printer Properties 4 1 2 3 Unix printing Proceeding the print job 1 2 3 4 5 Unix printing Image tab Text tab Margins tab Printer-Specific Settings tab Page Accessing management tools Page Page Easy Eco Driver Accessing SyncThru Web Service 1 2 Logging into SyncThru Web Service 1 2 SyncThru Web Service overview Settings tab Security tab Maintenance tab Page Understanding Samsung Easy Printer Manager Page Advanced settings user interface overview Device Settings Alert Settings (Windows only) Using Samsung Printer Status Samsung Printer Status overview Using Samsung Printer Status Understanding the Samsung Printer Experience Printing from Windows 8 This section explains common printing tasks from the Start screen. Basic printing 1 2 3 4 Page Page Security tab Opening Unified Driver Configurator 1 2 3 Printers configuration Printers tab Classes tab Ports configuration Page Paper feeding problems Power and cable connecting problems Page Page Easy Printer Manager program (see "Device Settings" on page 183). Page Page Page Page Page Page A A Page Common Windows problems Common Mac problems Common Linux problems Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page A accessing AirPrint AnyWeb Print C cleaning N network n-up printing O overlay printing S safety using help stop button supplies SyncThru Web Service