Samsung SM-A320FZBDKSA, SM-A320FZBNDBT, SM-A320FZBNETL, SM-A320FZBNITV, SM-A320FZBNPHE, SM-A320FZBNSEE, SM-A320FZBNXEF, SM-A320FZDDKSA, SM-A320FZDNCOS, SM-A320FZDNCYV, SM-A320FZDNDBT, SM-A320FZDNETL, SM-A320FZDNEUR, SM-A320FZDNITV, SM-A320FZDNNEE, SM-A320FZDNPHE, SM-A320FZDNSEB, SM-A320FZDNSEE, SM-A320FZDNVGR, SM-A320FZDNXEF, SM-A320FZIDKSA, SM-A320FZINCOS, SM-A320FZINCYV, SM-A320FZINDBT, SM-A320FZINETL, SM-A320FZINEUR, SM-A320FZINITV, SM-A320FZINNEE, SM-A320FZINPHE, SM-A320FZINSEB, SM-A320FZINSEE, SM-A320FZINVGR, SM-A320FZINXEF, SM-A320FZKDKSA, SM-A320FZKNBGL, SM-A320FZKNCOS, SM-A320FZKNCYV, SM-A320FZKNDBT, SM-A320FZKNETL, SM-A320FZKNEUR, SM-A320FZKNITV, SM-A320FZKNNEE, SM-A320FZKNPHE, SM-A320FZKNSEB, SM-A320FZKNSEE, SM-A320FZKNVGR, SM-A320FZKNXEF, SM-A320FZKNXEH, SM-A320YZDDXXV, SM-A320YZKDXXV Samsung Members, Feedback, FAQ, Feedback, QUESTIONS/ERRORS, On the Apps screen, tap Samsung →Samsung Members →Feedback

Applications

Samsung Members

Samsung Members offers support services to customers, such as device problem diagnosis, and lets users submit questions and error reports. You can also share information with others in the Galaxy users’community or view the latest Galaxy news and tips. Samsung Members can help you solve any problems you might encounter while using your device.

							Suggestions
							Suggestions
Feedback							Support

•This app’s availability and supported features may vary depending on the region or

service provider.

•To submit your feedback or post your comments in Feedback, you must sign in to your Samsung account. Refer to Samsung account for more information.

Feedback

Search frequently asked questions for solutions to problems that occur on your device or ask questions related to the device.

On the Apps screen, tap Samsung →Samsung Members →Feedback.

•FAQ: View frequently asked questions and their answers by category.

•QUESTIONS/ERRORS: Submit a question or error report to the Samsung Service Center.

When you submit a question or error report, your device information, such as model name and operating system log (which is optional to send), will also be sent for a more accurate analysis.

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Contents

Page Table of Contents Settings Appendix Basics Read me first Instructional icons Device overheating situations and solutions When the device heats up while charging the battery Do the following when the device heats up: When the device heats up during use Page Device limitations when the device overheats Precautions for operating environment Maintaining water and dust resistance Package contents Device layout Page ––Type2 (SM-A520F, SM-A720F): Page Keys Battery Charging the battery ––Type1 (SM-A320F, SM-A320Y): Viewing the remaining charging time Reducing the battery consumption Battery charging tips and precautions Fast charging About Fast charging Increasing the charging speed Power saving mode Maximum power saving mode SIM or USIM card (nano-SIMcard) Installing the SIM or USIM card Page Page Page Page Page Page Correct card installation Page Removing the SIM or USIM card Page Using dual SIM or USIM cards (dual SIM models) Activating SIM or USIM cards Customising SIM or USIM cards Setting preferred SIM or USIM cards Memory card (microSD card) Installing a memory card Page Page Page Removing the memory card Formatting the memory card Turning the device on and off Restarting the device Controlling the touchscreen Tapping Tapping and holding Dragging Double-tapping Swiping Spreading and pinching Home screen Home screen Home screen options Adding items Moving items Removing items Creating folders Managing panels Using quick options Apps screen Page Rearranging items Searching for items Indicator icons Lock screen Lock screen and security Screen lock type Pattern PIN Password Lock screen and security Secure lock settings Auto factory reset Always On Display Setting the schedule for the Always On Display feature Opening notifications when the screen is off Controlling music playback when the screen is off Notification panel Using the notification panel Using quick setting buttons Finder Searching for content or nearby devices Setting search categories Entering text Keyboard layout Changing the input language Changing the keyboard layout Additional keyboard functions Copying and pasting Dictionary Screen capture Capturing screenshots Smart capture Opening apps Closing an app Secure Folder Introduction Creating Secure Folder Setting auto lock for Secure Folder Moving content Adding apps Removing apps from Secure Folder Adding accounts Hiding Secure Folder Uninstalling Secure Folder Multi window Page Split screen view Using additional options Adjusting the window size Pop-upview Moving pop-upwindows Samsung account Registering your Samsung account Registering a new Samsung account Registering an existing Samsung account Removing your Samsung account Transferring data from your previous device Transferring data via Smart Switch Transferring data from a mobile device Transferring backup data from a computer Transferring data via Samsung Cloud Device and data management Connecting the device to a computer for data transfer Updating the device Updating over the air Updating with Smart Switch Backing up and restoring data Using a Samsung account Using a Google account Performing a data reset Quick connect Connecting to other devices Sharing content Connecting to a TV Streaming content on the registered TV Sharing features Emergency mode Deactivating emergency mode Applications Installing or uninstalling apps Galaxy Apps Installing apps Play Store Managing apps Uninstalling or disabling apps Enabling apps Setting app permissions Phone Making calls Using speed dial Making calls from the locked screen Making calls from call logs or contacts list Making an international call Receiving calls Answering a call Rejecting a call Missed calls Blocking phone numbers Options during calls During a voice call During a video call Contacts Adding contacts Creating a new contact Adding a phone number to Contacts from the keypad Adding a phone number to Contacts from the calls list Importing contacts Syncing contacts with your web accounts Searching for contacts Sharing profile Sharing contacts Messages Sending messages SEND Viewing messages Blocking unwanted messages Setting the message notification Setting a message reminder Internet Browsing webpages Using secret mode Activating secret mode Changing security settings Deactivating secret mode Email Setting up email accounts Sending emails Reading emails Camera Launching Camera Using swipe gestures Switching cameras Viewing shooting modes Viewing filter effects Basic shooting Taking photos or recording videos Locking the focus and exposure Customising shooting modes Auto mode Pro mode Panorama Hyperlapse Selfie Applying beauty effects Wide selfie HDR (Rich tone) Night Food Downloading modes Camera settings Quick settings Camera settings Common Timer Grid lines Location tags Review pictures Gallery Viewing images and videos Viewing images Viewing videos Viewing albums Viewing stories Creating stories Sharing stories Deleting stories Syncing images and videos with Samsung Cloud Deleting images or videos Deleting an image or a video Deleting multiple images and videos Sharing images or videos Samsung Pay Setting up Samsung Pay Registering cards Making payments Cancelling payments Changing the Samsung Pay settings Samsung Members Feedback Suggestions Support News and tips Game Launcher Using Game Launcher Removing a game from Game Launcher Activating game power saving mode Using Game Tools Blocking notifications during games Samsung Notes Creating notes Deleting notes Calendar Creating events Creating tasks Syncing events and tasks with your accounts S Health Starting S Health Using S Health Additional information S Voice Setting a wake-upcommand Using S Voice Tips for better voice recognition Setting the language Voice Recorder Making voice recordings Changing the recording mode My Files Clock ALARM Setting alarms Stopping alarms WORLD CLOCK Creating clocks Deleting clocks STOPWATCH TIMER Calculator Radio Listening to the FM radio Scanning radio stations Google apps Chrome Gmail Maps Play Music Play Movies & TV Settings Introduction Connections Wi-Fi Connecting to a Wi-Finetwork Wi-FiDirect Sending and receiving data Ending the device connection Bluetooth Pairing with other Bluetooth devices Sending and receiving data Unpairing Bluetooth devices Device visibility Data usage Limiting data usage Flight mode NFC and payment Using the NFC feature Making payments with the NFC feature Sending data Mobile hotspot and tethering Using the mobile hotspot Mobile networks SIM card manager (dual SIM models) Location More connection settings Printing Adding printer plug-ins Printing content MirrorLink Connecting your device to a vehicle via MirrorLink Ending the MirrorLink connection Download booster Sounds and vibration Notifications Display Options Blue light filter Easy mode Switching to easy mode Returning to standard mode Managing shortcuts Wallpapers and themes Advanced features Send SOS messages Adding emergency contacts Device maintenance Using the quick optimisation feature Battery Managing the battery Storage Managing the memory RAM Applications Lock screen and security Fingerprint recognition For better fingerprint recognition Registering fingerprints Deleting fingerprints Verifying the Samsung account password Using fingerprints to sign in to accounts Using fingerprints with Samsung Pay Unlocking the screen with fingerprints Cloud and accounts Samsung Cloud Cloud usage Sync settings Backup and restore Accounts Adding accounts Removing accounts Backup Google Accessibility General management Software update User manual About device Appendix Troubleshooting Forcing restart Resetting the device Calls are not connected Others cannot hear you speaking on a call Sound echoes during a call The battery icon is empty The battery does not charge properly (For Samsung-approvedchargers) The battery depletes faster than when first purchased Your device is hot to the touch Error messages appear when launching the camera Photo quality is poorer than the preview Error messages appear when opening multimedia files Another Bluetooth device is not located A connection is not established when you connect the device to a computer Your device cannot find your current location Data stored in the device has been lost A small gap appears around the outside of the device case There is not enough space in the device’s storage Removing the battery Copyright Trademarks