Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Samsung SM-G313HZKZXXV, SM-G313HRWZXXV manual Troubleshooting, Your device displays network or service error messages
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SM-G313HZKZXXV, SM-G313HRWZXXV specifications

The Samsung SM-G313HRWZXXV and SM-G313HZKZXXV are part of the Galaxy J series, designed to deliver reliable performance at an affordable price point. These models are tailored for users seeking a balance between functionality and budget-friendliness without compromising on essential smartphone features.

The first notable feature is the design. Both models sport a sleek and compact build, making them easy to handle and carry. The 4.3-inch TFT display offers vibrant colors and decent viewing angles, ensuring that users can enjoy media and applications comfortably. Though not considered high-end, the resolution is adequate for everyday tasks and casual browsing.

Under the hood, the SM-G313HRWZXXV and SM-G313HZKZXXV are powered by a quad-core processor. This ensures that users can experience smooth multitasking and responsive navigation through various apps. Coupled with 1 GB of RAM, these devices handle day-to-day operations without significant lag, making them suited for casual users who prioritize basic functionality.

The internal storage capacity stands at 8 GB, expandable via a microSD card slot. This flexibility allows users to store additional photos, videos, and apps without worrying about running out of space. The 5-megapixel rear camera captures decent photos, while the VGA front-facing camera caters to basic selfies and video calls, enhancing the social media experience.

Samsung’s TouchWiz interface, based on Android, provides an intuitive user experience, featuring a user-friendly layout and customizable home screens. The devices support 3G connectivity, ensuring decent internet speeds for browsing and streaming.

Battery life is one of the standout characteristics of the SM-G313 series. With a removable 2,000 mAh battery, users can expect extended usage throughout the day, making it suitable for those on the go. The Galaxy J series is designed for consumers who may not have constant access to charging facilities.

Overall, the Samsung SM-G313HRWZXXV and SM-G313HZKZXXV feature a combination of reliable performance, solid build quality, and essential smartphone functionalities, making them an excellent choice for budget-conscious consumers seeking a dependable mobile experience.
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