Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Samsung SM-G355HZKDXXV, SM-G355HZKDKSA, SM-G355HZWDKSA, SM-G355HZWDXXV manual Touch screen responds slowly or improperly
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SM-G355HZKDXXV, SM-G355HZKDKSA, SM-G355HZWDXXV, SM-G355HZWDKSA specifications

The Samsung SM-G355H is a notable smartphone model that captures attention with its blend of functionality and design. Known also by its variant SM-G355HZWDKSA, this device is a member of Samsung’s Galaxy series, targeting the mid-range smartphone market with a set of impressive features that cater to a wide audience.

The device sports a 4.3-inch display, which offers a resolution of 480 x 800 pixels, delivering decent visual quality for daily tasks. The brightness and clarity are adequate for viewing multimedia content and browsing the web. Under the hood, the SM-G355H is powered by a quad-core processor, clocked at 1.2 GHz, ensuring smooth operation for typical applications and multitasking.

With 1 GB of RAM, the device handles basic tasks and lightweight gaming efficiently. It comes with 8 GB of internal storage, which is expandable via microSD card support, allowing users to store additional apps, photos, and videos—a crucial feature for those who prioritize storage flexibility.

The camera setup includes a 5-megapixel rear shooter, complemented by an easy-to-use interface that offers various modes and features such as autofocus and LED flash. The front-facing camera is particularly beneficial for selfies and video calls, making connection via social media effortless.

In terms of connectivity, the SM-G355H supports 3G networks and features Bluetooth 4.0, Wi-Fi, and GPS capabilities, ensuring that users can stay connected with friends and navigate their surroundings with ease. The device runs on Android, allowing users access to a wide array of applications through the Google Play Store.

Battery-wise, the device is equipped with a removable Li-Ion 2,000 mAh battery, providing reasonable longevity for everyday use, which is essential for users on the go.

Overall, the Samsung SM-G355H is a well-rounded smartphone that presents solid performance, essential features, and a user-friendly experience, making it a favorable choice for budget-conscious consumers who do not want to compromise on quality. Its combination of design, functionality, and adaptability positions it as a compelling option in the competitive smartphone landscape.
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