Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Samsung SM-G355HZWDXXV, SM-G355HZKDKSA manual Troubleshooting, Your device displays network or service error messages
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SM-G355HZKDXXV, SM-G355HZKDKSA, SM-G355HZWDXXV, SM-G355HZWDKSA specifications

The Samsung SM-G355H is a notable smartphone model that captures attention with its blend of functionality and design. Known also by its variant SM-G355HZWDKSA, this device is a member of Samsung’s Galaxy series, targeting the mid-range smartphone market with a set of impressive features that cater to a wide audience.

The device sports a 4.3-inch display, which offers a resolution of 480 x 800 pixels, delivering decent visual quality for daily tasks. The brightness and clarity are adequate for viewing multimedia content and browsing the web. Under the hood, the SM-G355H is powered by a quad-core processor, clocked at 1.2 GHz, ensuring smooth operation for typical applications and multitasking.

With 1 GB of RAM, the device handles basic tasks and lightweight gaming efficiently. It comes with 8 GB of internal storage, which is expandable via microSD card support, allowing users to store additional apps, photos, and videos—a crucial feature for those who prioritize storage flexibility.

The camera setup includes a 5-megapixel rear shooter, complemented by an easy-to-use interface that offers various modes and features such as autofocus and LED flash. The front-facing camera is particularly beneficial for selfies and video calls, making connection via social media effortless.

In terms of connectivity, the SM-G355H supports 3G networks and features Bluetooth 4.0, Wi-Fi, and GPS capabilities, ensuring that users can stay connected with friends and navigate their surroundings with ease. The device runs on Android, allowing users access to a wide array of applications through the Google Play Store.

Battery-wise, the device is equipped with a removable Li-Ion 2,000 mAh battery, providing reasonable longevity for everyday use, which is essential for users on the go.

Overall, the Samsung SM-G355H is a well-rounded smartphone that presents solid performance, essential features, and a user-friendly experience, making it a favorable choice for budget-conscious consumers who do not want to compromise on quality. Its combination of design, functionality, and adaptability positions it as a compelling option in the competitive smartphone landscape.
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