Manuals / Samsung / Mobile Devices / Mobile Device

Samsung SM-G360HZSDXSG, SM-G360HZWDAFR, SM-G360HZSDKSA Another Bluetooth device is not located

Models: SM-G360HZSDXSG SM-G360HZSDAFR SM-G360HZSDKSA SM-G360HHADEGY SM-G360HZWDXXV SM-G360HHADTHR SM-G360HZSDEGY SM-G360HHADAFR SM-G360HZWDTHR SM-G360HZWDEGY SM-G360HHADXSG SM-G360HZWDXSG SM-G360HZWDKSA SM-G360HZSDXXV SM-G360HZWDAFR SM-G360HHADXXV SM-G360HZSDTHR

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Troubleshooting

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

•Ensure that you have Samsung Kies or Windows Media Player 10 or higher installed on your computer.

Your device cannot find your current location

GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations.

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Samsung SM-G360HZSDXSG, SM-G360HZWDAFR, SM-G360HZSDKSA, SM-G360HZWDKSA manual Another Bluetooth device is not located

Contents

SM-G360H/DS Table of Contents Messages & email Read me first Instructional icons Package contents Getting started Device layout Buttons Using the SIM or Usim card and battery Installing the SIM or Usim card and battery Getting started Getting started Removing the SIM or Usim card and battery Activating SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsSwitching between cards Changing the display name and icon of SIM or Usim cards Charging the battery Reducing the battery consumption Using a memory card Installing a memory card Formatting the memory card →Settings →Storage →Unmount SD cardRemoving the memory card → Erase everything Turning the device on and off Locking and unlocking the screen Tapping Using the touch screenBasics Double-tapping Tapping and holdingDragging Flicking Spreading and pinching Home screen layout Home screen Home screen options Apps screen Indicator icons Icon Meaning Using the notifications panel Notifications panel Closing an app Using the quick setting buttonsOpening apps Samsung Galaxy Apps Installing or uninstalling appsInstalling apps Play Store Enabling apps Uninstalling or disabling appsManaging apps Changing the input language Entering textKeyboard layout Changing the keyboard layout Using additional keyboard functions Copying and pasting Screen capture My Files Viewing help information Power saving featureUltra power saving mode Mobile data Wi-FiNetwork connectivity Tap Connect About tethering and mobile hotspots Using the mobile hotspotTethering and Mobile hotspot Tick Bluetooth tethering Using USB tetheringUsing Bluetooth tethering Tick USB tethering Managing the Home screen PersonalisingManaging the Home and Apps screens Changing the sorting method Managing the Apps screenManaging panels Hiding apps Changing ringtones Setting wallpaper and ringtonesSetting wallpaper Tap Set wallpaper or Done Changing the screen lock method Using backup accountsPassword Transferring data from your previous device Using Smart Switch with computers Using Samsung Smart SwitchUsing Smart Switch Mobile Adding accounts Setting up accountsUsing Samsung Kies Removing accounts Phone Making calls Tap Keypad Making calls from call logs or contacts listMaking an international call Receiving calls Options during calls During a video call Importing and exporting contacts ContactsAdding contacts Moving contacts from other devices Tap →Add shortcut to home screen Searching for contactsAdding shortcuts for contacts to the Home screen Sending messages Messages & emailMessages Dual SIM models Viewing incoming messages Single SIM models Setting up email accounts Sending emails Reading emails Taking photos or recording videos CameraBasic shooting Beauty face Shooting modesAuto Launching Camera on the locked screen Continuous shot PanoramaBest photo Night Camera settings Sports Storage location Select the memory location for storage Viewing content on the device Gallery Creating events or tasks Useful apps and featuresPlanner Internet Syncing events and tasks with your accounts Video Playing videos World clock AlarmClock Stopwatch TimerCalculator Deleting clocks Listening to the FM radio MemoRadio Composing memos Scanning radio stations Playing voice memos Voice RecorderRecording voice memos Google apps Play Games Google SettingsPlay Newsstand Drive Bluetooth About Bluetooth Sending an image Pairing with other Bluetooth devicesSending and receiving data About Wi-Fi Direct Wi-Fi DirectUnpairing Bluetooth devices Connecting to other devices Ending the device connection Mobile printing Connecting to a printerPrinting content Adding printer plug-ins Upgrading over the air Device & data managerUpgrading the device Upgrading with Samsung Kies Device MTP Connecting as a media deviceTransferring files between the device and a computer Backing up and restoring data Connecting with Samsung KiesTap Backup and reset and tick Back up my data Performing a data reset Wi-Fi SettingsAbout Settings Setting Wi-Fi sleep policy Tethering and Mobile hotspot BluetoothFlight mode Data usage SIM card manager dual SIM models Printing Default messaging appLocation More networks Sound Mobile networks Display Wallpaper Answering/ending calls Lock screenCall Ringtones and keypad tones Additional settingsApplication manager Add account Backup and resetAccessibility Text-to-speech options Language DefaultLanguage and input Samsung keyboard Google voice typing Keyboard swipe Pointer speed Date and timeText-to-speech options Battery Storage Set up SIM card lock Security About device Troubleshooting Your device displays network or service error messages Touch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright