Touch screen responds slowly or improperly

Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

SM-J100HZBDSER, SM-J100FZBNILO, SM-J100FZWNPTR, SM2J100HZWAPAN, SM-J100HZBDORX specifications

The Samsung SM-J100HZWASEE and SM-J100HZBDSEE are part of the Galaxy J series, which is designed to deliver economical smartphones without compromising core smartphone functionalities. Launched in the mid-2014, these models cater to users looking for reliable performance in a compact design.

At first glance, the SM-J100 series showcases a sleek and modern aesthetic. The design features a plastic body with rounded edges for a comfortable grip. Measuring 130.2 x 67.6 x 8.3 mm and weighing just 123 grams, these devices are lightweight and easy to handle.

One of the standout features of the Samsung SM-J100H and SM-J100HZBDSEE is their display. Both models come with a 4.3-inch TFT touchscreen, offering a resolution of 800 x 480 pixels. This results in a satisfactory pixel density, allowing users to enjoy vibrant colors and decent viewing angles while using applications or browsing the web.

Under the hood, the SM-J100 devices are powered by a 1.3 GHz Quad-Core processor, capable of handling daily tasks with reasonable speed. They come with 1GB of RAM and 4GB of internal storage, which can be further expanded up to 64GB via a microSD card. This level of customization in storage makes the SM-J100 series appealing to users who store a variety of media on their devices.

In terms of camera capabilities, the SM-J100H features a 5-megapixel rear camera with autofocus and LED flash, while a 2-megapixel front camera caters to selfie enthusiasts and video calls. The camera performance is adequate for casual photography, allowing users to capture everyday moments with acceptable clarity.

Battery life is another strong point, as both models are equipped with a 1,500 mAh removable battery, ensuring sufficient power for day-to-day tasks. In addition, the devices support dual SIM functionality, allowing for flexible usage with multiple networks.

The software experience is enhanced by Samsung's TouchWiz UI layered over Android 4.4.2 KitKat. This interface provides a user-friendly experience with customizable options, although it may not support the latest applications due to its older Android version.

Connectivity options include 3G, Wi-Fi, Bluetooth, and GPS, ensuring that users stay connected and navigate efficiently. Overall, the Samsung SM-J100HZWASEE and SM-J100HZBDSEE are solid entry-level smartphones that balance functionality, design, and affordability, making them suitable for budget-conscious consumers seeking dependable mobile devices.