Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

SM-J100HZBDSER, SM-J100FZBNILO, SM-J100FZWNPTR, SM2J100HZWAPAN, SM-J100HZBDORX specifications

The Samsung SM-J100HZWASEE and SM-J100HZBDSEE are part of the Galaxy J series, which is designed to deliver economical smartphones without compromising core smartphone functionalities. Launched in the mid-2014, these models cater to users looking for reliable performance in a compact design.

At first glance, the SM-J100 series showcases a sleek and modern aesthetic. The design features a plastic body with rounded edges for a comfortable grip. Measuring 130.2 x 67.6 x 8.3 mm and weighing just 123 grams, these devices are lightweight and easy to handle.

One of the standout features of the Samsung SM-J100H and SM-J100HZBDSEE is their display. Both models come with a 4.3-inch TFT touchscreen, offering a resolution of 800 x 480 pixels. This results in a satisfactory pixel density, allowing users to enjoy vibrant colors and decent viewing angles while using applications or browsing the web.

Under the hood, the SM-J100 devices are powered by a 1.3 GHz Quad-Core processor, capable of handling daily tasks with reasonable speed. They come with 1GB of RAM and 4GB of internal storage, which can be further expanded up to 64GB via a microSD card. This level of customization in storage makes the SM-J100 series appealing to users who store a variety of media on their devices.

In terms of camera capabilities, the SM-J100H features a 5-megapixel rear camera with autofocus and LED flash, while a 2-megapixel front camera caters to selfie enthusiasts and video calls. The camera performance is adequate for casual photography, allowing users to capture everyday moments with acceptable clarity.

Battery life is another strong point, as both models are equipped with a 1,500 mAh removable battery, ensuring sufficient power for day-to-day tasks. In addition, the devices support dual SIM functionality, allowing for flexible usage with multiple networks.

The software experience is enhanced by Samsung's TouchWiz UI layered over Android 4.4.2 KitKat. This interface provides a user-friendly experience with customizable options, although it may not support the latest applications due to its older Android version.

Connectivity options include 3G, Wi-Fi, Bluetooth, and GPS, ensuring that users stay connected and navigate efficiently. Overall, the Samsung SM-J100HZWASEE and SM-J100HZBDSEE are solid entry-level smartphones that balance functionality, design, and affordability, making them suitable for budget-conscious consumers seeking dependable mobile devices.