Flowchart 2.1-Initial Troubleshooting | Compaq EVO M800c, EVO M800w

Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

N

Is there power?

Y

Go to

Section 2.2,

No Power.

	N
	Beeps,	Check
	Beeps,	LED board,
	LEDs, or error	LED board,	N
	LEDs, or error	speaker
	messages?	speaker
	messages?	connections.		Go to
	Y	connections.		Go to
	Y	All drives		Section 2.17,
		working?		Nonfunctioning
	N	Y		Device.
	N

	Is there video?	Go to
	Is there video?	Section 2.6,	N	Go to
	(no boot)	Section 2.6,
	(no boot)	No Video.
		No Video.		Section 2.18,
		Keyboard/		Section 2.18,
	Y	Keyboard/		Nonfunctioning
	Y	pointing		Nonfunctioning
		pointing		Keyboard,
		device		Keyboard,
		device		or Section 2.19,
	N	working?		or Section 2.19,
	N	working?		Nonfunctioning
		Y		Pointing Device.
	Is the OS	Go to	N
	loading?	Section 2.9,	N
		No OS Loading.		Go to
	Y	Connecting		Go to
	Y	Connecting		Section 2.20,
		to network		No Network or
		or modem?		No Network or
	N	or modem?		Modem.
		Y		Modem.


	Is there	Go to
	sound?	Section 2.15,
		No Audio.
	Y	End
	Y

Maintenance and Service Guide

2–11

Image 71

Compaq EVO M800c, EVO M800w, EVO M80v, N800v Flowchart 2.1-Initial Troubleshooting, Is there power? Go to Section No Power