Onkyo TX-NR509 instruction manual Troubleshooting, Errors during an update via Network

6 Turn off the AV receiver using 8ON/STANDBY on the front panel.

Do not use 8RECEIVER on the remote controller. Once turned off, the AV receiver will automatically turn on again.

Congratulations! You now have the latest firmware installed on your Onkyo AV receiver.

Troubleshooting

Case 1:

If “No Update” is displayed on the front display of the AV receiver, it means that the firmware has already been updated. You do not need to do anything further.

Case 2:

If an error occurs, “Error!! *-**” is displayed on the front display of the AV receiver. (Alpha-numeric characters on the front display are denoted by asterisks.) Refer to the following table and take appropriate action.

■Errors during an update via Network

Error Code	Description
*-10,*-20	The Ethernet cable was not detected.
	Reconnect the cable properly.
*-11,*-13,*-21,	Internet connection error.
*-28	Check the following items:
	• Make sure the IP address, subnet mask,
	gateway address, and DNS server are
	configured properly.
	• Make sure the router is turned on.
	• Make sure the AV receiver and the router are
	connected with an Ethernet cable.
	• Make sure your router is configured properly.
	See the instruction manual of the router.
	• If your network allows only one client
	connection and there is any other device
	already connected, the AV receiver will not
	be able to access the network. Consult your
	Internet Service Provider (ISP).
	• If your modem does not function as a router,
	you will need a router. Depending on your
	network, you may need to configure the
	proxy server if necessary. See the document
	provided by your ISP. If you are still unable
	to access the Internet, the DNS or proxy
	server may be temporarily down. Contact
	your ISP.
Others	Retry the update procedure from the
	beginning. If the error persists, please contact
	Onkyo Support (➔ page 69) and provide the
	error code.

Case 3:

If an error occurs during the update process, disconnect then reconnect the AC power cord and try again.

Case 4:

If an error occurs due to a wrong selection of input sources, turn off and on the AV receiver. Then retry the update.

Case 5:

If you do not have an Internet connection to the network, please contact Onkyo Support (➔ page 69).

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