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Samsung SM-P555NZBAKSA, SM-P555NZWAKSA, SM-P555NZAAKSA Touch screen responds slowly or improperly

Models: SM-P555NZAAXXV SM-P555NZBAKSA SM-P555NZWAXXV SM-P555NZWAKSA SM-P555NZAAKSA

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →RESET DEVICE →ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Samsung SM-P555NZBAKSA, SM-P555NZWAKSA, SM-P555NZAAKSA, SM-P555NZWAXXV manual Touch screen responds slowly or improperly

Contents

English SEA /2015. Rev.1.1 Table of Contents Viewing content on the device Basic shooting Shooting modes Camera settingsMaking calls Receiving calls Options during calls Messages Device & data manager About Settings Connections Device Personal System Read me first Instructional icons Getting started Package contents Device layout Buttons Name Functions PenPen nib Pen button Replacing the S Pen nib Removing the S PenOptions Getting started Installing the SIM or Usim card Using the SIM or Usim card and batteryClose the cover of the SIM card slot Removing the SIM or Usim card Charging the battery Getting started Installing a memory card Using a memory cardReducing the battery consumption Removing the memory card Formatting the memory card Turning the device on and off Locking and unlocking the screen Basics Using the touch screenTapping Dragging Tapping and holding Flicking Double-tappingSpreading and pinching Home screen Home screen layout Home screen options Apps screen Icon Meaning Indicator icons Notifications panel Using the notifications panel Using the quick setting buttons Rearranging quick setting buttons Installing apps Installing or uninstalling appsOpening apps Samsung Galaxy Apps Play Store Uninstalling or disabling appsManaging apps Enabling apps Entering text Using additional keyboard functionsKeyboard layout Changing the input language Copying and pasting Switch to handwriting mode My Files Screen capture Power saving mode Power saving featureUltra power saving mode Network connectivity Wi-FiMobile data Tap Connect Mobile hotspot and tethering Using the mobile hotspotAbout tethering and mobile hotspots Using Bluetooth tethering Using USB tetheringTap the Bluetooth tethering switch to activate it Air command Pen features Action memo Adding Action memo widgets on the Home screen Viewing memosEditing a memo as S Note file Drag the S Pen across the content you want to collect Command panel and tap Smart selectSmart select Image clip Command panel and tap Image clipCollecting multiple items Draw around an area to select it with the S Pen Screen write Command panel and tap Screen writeCapture screenshots to write or draw on them Write a memo on the screenshot Starting S Note Creating notes Using the S Note widget Using the line eraser Changing the pen settingsThickness, or pen colour Editing handwritten notes Magnified handwriting mode Sketch recording ScrapbookYou can record your actions while composing a note Tap More →Record sketching Air view Using the S PenPreviewing information Pen Select Using Air Button Writing in text fields Direct pen inputWriting in apps Motions and gestures Motions & usability featuresMute Palm swipe to capture Multi windowAbout Multi window Split screen view Using additional options Pop-up view Adjusting the window sizeMinimise the window Maximise the window Close the app On the Apps screen, launch an app to use in the pop-up view Launching the pop-up view from the split screen view Moving pop-up windows Managing the Home and Apps screens PersonalisingManaging the Home screen Setting wallpaper Setting wallpaper and ringtonesManaging the Apps screen Managing panels On the Apps screen, tap Settings →Sounds and notifications PasswordChanging the screen lock method Changing ringtones Activating private mode Private modeHiding content Automatically deactivating private mode Viewing hidden contentUnhiding content Tap More →Remove from Private Adding accounts Setting up accountsRemoving accounts Remove account Making calls PhoneMaking calls from call logs or contacts list Tap Phone on the Apps screen Answering a call Receiving callsRejecting a call Missed calls During a voice call Options during callsDuring a video call Adding contacts ContactsMoving contacts from other devices Creating contacts manually Searching for contacts Importing and exporting contactsAdding shortcuts for contacts to the Home screen Messages Messages & emailSending messages Tap Send to send the message Viewing incoming messages Setting up email accounts Reading emails Sending emails Basic shooting CameraTaking photos or recording videos Auto Shooting modesPanorama Launching Camera on the locked screen Beauty face Continuous shotInterval shot Sound & shot Camera settings Gallery Viewing content on the device Searching for content Useful apps and featuresFinder Planner Syncing events and tasks with your accounts Creating tasksEnter event details Tap Save to save the event Tap Internet on the Apps screen InternetTap the address field Playing music Music Playing videos VideoTap Video on the Apps screen Select a video to play Stopping alarms Setting alarmsDeleting alarms Clock Deleting clocks Creating clocksOn the Apps screen, tap Clock →WORLD Clock Tap on a clock Using the Smart manager Using the quick optimisation featureBattery Calculator Google apps Play Music MapsPlay Movies & TV Play Books Hangouts Google SettingsGoogle Voice Search About Bluetooth Bluetooth Sending and receiving data Pairing with other Bluetooth devicesSending an image Unpairing Bluetooth devices Wi-Fi DirectAbout Wi-Fi Direct Connecting to other devices Ending the device connection On the Apps screen, tap Settings →Wi-Fi Quick Connect Deactivating the Quick connect featureAbout Quick connect Re-searching for devices Before using this app Sharing contentSideSync About SideSync Tap OK on the smartphone screen Connecting your tablet and a smartphone Connecting with other devices Using the virtual smartphone screen Moving the virtual smartphone screen Adjusting the size of the virtual smartphone screenEntering text Playing music or videos on the tablet Using the smartphone screen Copying files between devices Using call functions with the tabletCopying files from the smartphone to the tablet Copying files from the tablet to the smartphone About Screen Mirroring Screen Mirroring Viewing content on a TV Printing content Connecting to a printerMobile printing Adding printer plug-ins Transferring data from your previous device Device & data managerTransferring data from a mobile device Device & data manager Transferring data from a computer Device can be updated to the latest software Using the device as a removable disk for data transferUpdating the device Updating over the air Using a Samsung account Updating with Smart SwitchBacking up and restoring data Using a Google account Performing a data reset About Settings SettingsWi-Fi Setting Wi-Fi sleep policy Flight mode BluetoothOn the Settings screen, tap Mobile hotspot and tethering Mobile hotspot and tethering Default messaging app More connection settingsMobile networks Printing Sounds and notifications DeviceDisplay Motions and gestures Pen Applications PersonalWallpaper Privacy Lock screen and security Accessibility 116 System Backup and resetAccounts Language and input Storage Battery Date and time AccessoriesAbout device Your device displays network or service error messages Troubleshooting Touch screen responds slowly or improperly Your battery is low. Charge the battery Battery depletes faster than when first purchased Your device is hot to the touch Charge the battery Another Bluetooth device is not located Copyright