Basics

When the device heats up during use

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

During the initial setup after purchase or when restoring data

When downloading large files

When using apps that require more power or using apps for extended periods

–When playing high-quality games for extended periods

–When recording videos for extended periods

–When streaming videos while using the maximum brightness setting

–When connecting to a TV

While multitasking (or, when running many apps in the background)

–When using Multi window

–When updating or installing apps while recording videos

–When downloading large files during a video call

–When recording videos while using a navigation app

When using large amount of data for syncing with the cloud, email, or other accounts

When using a navigation app in a car while the device is placed in direct sunlight

When using the mobile hotspot and tethering feature

When using the device in areas with weak signals or no reception

When charging the battery with a damaged USB cable

When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

When you are roaming

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