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Samsung SM-T560NZWAEUR, SM-T560NZKADBT, SM-T560NZWADBT, SM-T560NZWAXEF Appendix, Troubleshooting

Models: SM-T560NZKAILO SM-T560NZKASER SM-T560NZWAXEF SM-T560NZKABGL SM-T560NZWADBT SM-T560NZWAPHE SM-T560NZWAEUR SM-T560NZWAITV SM-T560NZKADBT SM-T560NZNAXEH SM-T560NZKAXEH SM-T560NZWASER SM-T560NZKAPHE SM-T560NZKAXEF SM-T560NZWAXEH SM-T560NZKAXEZ SM-T560NZKANEE

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Samsung SM-T560NZWAEUR, SM-T560NZKADBT, SM-T560NZWADBT, SM-T560NZWAXEF, SM-T560NZKAXEF manual Appendix, Troubleshooting

Contents

SM-T560 Table of Contents Appendix Read me first Instructional icons Package contents Getting started Device layout Buttons Charging the battery Reducing the battery consumption Using a memory card Installing a memory card Formatting the memory card →Settings →Storage →Unmount SD cardRemoving the memory card → Erase everything Turning the device on and off Locking and unlocking the screen Using the touch screen BasicsTapping Tapping and holding DraggingDouble-tapping Flicking Spreading and pinching Home screen layout Home screen Home screen options Apps screen Indicator icons Icon Meaning Notifications and quick setting panels Using the notifications panel Using the quick setting panel Rearranging quick setting buttons Opening apps Installing or uninstalling appsInstalling apps Galaxy Apps Managing apps Uninstalling or disabling appsPlay Store Enabling apps Keyboard layout Using additional keyboard functionsEntering text Changing the input language Screen capture Copying and pasting My Files Power saving feature Ultra power saving mode Wi-Fi Network connectivityTap Connect About Multi window Motions & usability featuresMulti window Launching Multi window Adjusting the window size Motions & usability features Using Multi window options Personalising Managing the Home and Apps screensManaging the Home screen Changing the sorting method Managing the Apps screenManaging panels Hiding apps Changing ringtones Setting wallpaper and ringtonesSetting wallpaper Tap SET AS Wallpaper or Done Password Changing the screen lock methodPattern Adding users Tap Add user or profile →User →OK →Set up nowMultiple users Adding restricted profiles Switching users Managing users Setting up accounts Adding accountsRemoving accounts Importing and exporting contacts ContactsAdding contacts Moving contacts from other devices Searching for contacts Adding shortcuts for contacts to the Home screenTap →Add shortcut to home Camera Basic shootingTaking photos or recording videos Beauty face Shooting modesAuto Panorama Continuous shot Camera settingsBest photo Night Camera Viewing content on the device Gallery Useful apps and features PlannerCreating events or tasks Setting up email accounts Syncing events and tasks with your accounts Sending emails Tap Email on the Apps screen Reading emails Video Playing videos Stopping alarms AlarmSetting alarms Deleting alarms Stopwatch TimerWorld clock Creating clocks Composing memos CalculatorMemo Searching for memos Chrome Hancom Office ViewerGoogle apps Gmail Play Movies & TV MapsPlay Music Play Books Google Google SettingsHangouts Voice Search Bluetooth About Bluetooth Pairing with other Bluetooth devices Sending and receiving dataSending an image About Wi-Fi Direct Wi-Fi DirectUnpairing Bluetooth devices Connecting to other devices Ending the device connection Mobile printing Connecting to a printerPrinting content Adding printer plug-ins Transferring data from a mobile device Device & data managerTransferring data from your previous device Transferring data from a computer Using the device as a removable disk for data transfer Device MTP Updating with Smart Switch Updating the deviceUpdating over the air Tap Backup and reset and tick Back up my data Performing a data resetUsing a Google account Backing up and restoring data Wi-Fi SettingsAbout Settings Setting Wi-Fi sleep policy Data usage BluetoothFlight mode Location Printing More networksSound Display Multi windowLock screen Backup and reset Application managerAccounts Accessibility Language DefaultLanguage and input Samsung keyboard Google voice typing Text-to-speech optionsPointer speed Battery Date and timeUsers Storage Security About device Storage type Set a storage type for credential files Troubleshooting Appendix Touch screen responds slowly or improperly Battery icon is empty Photo quality is poorer than the preview Your device cannot find your current location Removing the battery Copyright