Samsung SNC-C6225, SNC-C7225 user manual Troubleshooting, Problem Solution

Models: SNC-C7225 SNC-C6225

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appendix

TROUBLESHOOTING

 

 

 

 

 

PROBLEM

 

SOLUTION

 

 

 

I can’t access the camera from a

Check to make sure that the camera’s Network settings are appropriate.

web browser.

Check to make sure that all network cables have been connected properly.

 

 

If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses

 

 

without any problem.

 

If connected using a DDNS URL, verify that the MAC address has been properly entered.

 

If the camera is connected to an xDSL network, ensure that Bandwidth is set to less than

 

 

600Kbps. Because xDSL offers slow connection speed, setting Bandwidth high results in

 

 

network load and hinder network connection.

 

If the camera is connected to a router, verify that port forwarding is properly configured.

 

 

 

Viewer got disconnected during

Connected Viewers become disconnected upon any change to camera or network configurations.

monitoring.

Check all network connections.

 

 

If the camera is connected over an xDSL network, it’s possible for Viewer to disconnect

 

 

under poor network conditions.

 

 

 

I cannot connect to the system using

When you try to connect to the system using a tab browser, the same cookie information is

a tab browser of Internet Explorer

 

shared, resulting in errors when connected. Therefore, instead of using a tab browser, open

7.0.

 

a new browser window to connect to the system.

 

 

 

The camera connected to the

Turn off the firewall settings on your PC and then search the camera again.

network is not detected in the IP

 

 

installer program.

 

 

 

 

 

Images overlap.

Check whether two or more cameras are set to a single multicast address instead of different

 

 

addresses. If a single address is used for multiple cameras, the images may overlap.

 

 

 

No image appears.

If the transmission method is set to multicast, check whether there is a router that supports

 

 

multicast in the LAN the camera is connected to.

 

 

 

I enabled Motion Detection Feature

Verify the settings in the following sequence:

under Motion Detection, but .jpg files

 

A. NTP must be properly configured.

are not getting sent over FTP/SMTP

 

B. Motion Detection Feature must be enabled.

even after motion detection occurs

 

C. Alarm Video Transmission must be enabled.

at the camera.

 

D. Check for scheduling conflict.

 

 

 

Is it possible to configure Motion

Yes. Motion Zone can be configured independently of whether or not Motion Detection Feature

Zone with Motion Detection Feature

 

is in use.

disabled?

 

 

 

 

 

A motion event took place but didn’t

Check alarm output port settings.

trigger an alarm.

 

 

 

 

 

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Samsung SNC-C6225, SNC-C7225 user manual Troubleshooting, Problem Solution

SNC-C7225, SNC-C6225 specifications

The Samsung SNC-C6225 and SNC-C7225 are advanced network cameras designed for professional surveillance applications, showcasing cutting-edge technology and features to meet diverse security needs. Both models are highly regarded for their superior image quality, robust design, and innovative functionalities that provide reliable performance in various environments.

The SNC-C6225 is equipped with a 1/3-inch CCD image sensor, offering a resolution of up to 600 TV lines. This enables it to capture high-quality video footage with exceptional clarity and detail, making it an ideal choice for monitoring areas that require close scrutiny. It supports day/night functionality, allowing the camera to automatically switch between color and monochrome modes based on ambient light. This feature is crucial for 24/7 surveillance, ensuring optimal visibility regardless of lighting conditions.

In contrast, the SNC-C7225 features an advanced 1/3-inch progressive scan CMOS sensor, which provides superior low-light performance and can capture video at a resolution of up to 720p HD. This camera takes advantage of wide dynamic range (WDR) technology to deliver clear images even in challenging lighting scenarios, such as scenes with strong backlighting or glare. The SNC-C7225's enhanced frame rate allows for smooth playback, making it easier to track fast-moving subjects or activities.

Both models offer versatile networking capabilities, supporting IP video transmission over Ethernet, which simplifies installation and integration into existing security systems. They feature Power over Ethernet (PoE) support, enabling single-cable installation for power and data transmission. This not only reduces the complexity of wiring but also enhances placement flexibility.

The cameras come equipped with a variety of intelligent video analytics features, including motion detection, tampering detection, and face detection. These capabilities enhance operational efficiency by allowing for proactive monitoring and management of security events. With remote access and control, users can easily manage the cameras through web browsers or dedicated applications, facilitating quick responses to incidents.

Durability is a key characteristic of both the SNC-C6225 and SNC-C7225. With weather-resistant housings and a wide operating temperature range, these cameras are built to withstand harsh environmental conditions, making them suitable for both indoor and outdoor installations.

In summary, Samsung's SNC-C6225 and SNC-C7225 network cameras offer state-of-the-art surveillance technology characterized by high-resolution imaging, robust design, and intelligent features. Their advanced capabilities make them excellent choices for businesses and organizations looking to enhance security and monitor their premises effectively.