Chapter6. Trobleshooting

DVR is an intricate mechanical device and it can malfunction. For such cases, take the following measures.

Product is not turned ON when stand-by switch is pressed.

Verify if the power supply cable is connected properly.

Screen is not displayed when product is turned ON.

Verify if video output terminal is properly connected to the CCTV monitor. Verify if the camera is properly connected to the input terminal.

Verify if CCTV monitor brightness is appropriate.

Video recorded image does not emit any sound.

Check whether [Voice recording] is set to [ON] for [Video recording setup] in the menu.

Check the volume for the TV or the product in the menu.

The IR remote controller is not operating.

Check the batteries and replace them if needed.

Aim the remote controller propely at the product remote controller receiver section during operation.

If product and remote controller ID is different, make them the same.

Video is not recorded in the HDD.

Video recording may not be possible if HDD is at the end of its lifespan or if there are bad sectors. Such HDD must be replaced. Refer to the description of error messages in the next page.

Reserved video recording is not carried out.

Verify whether current time and recording reservation time is setup accurately.

Monitor screen is not clear.

Check if the camera is focused properly.

Cases for which the point of purchase must be contacted

For the following cases, stop using the product immediately, cut the power supply and ask the point of purchase to fix the damage.

™If an abnormal behavior occurs in the product during use (Example: Strange noise, odor or smoke)

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Samsung SVR-950E Verify if the power supply cable is connected properly, Check if the camera is focused properly

SVR-950E, SVR-1640A, SVR-1650E specifications

Samsung has long been a leader in the development of advanced security surveillance solutions, and their range of video recorders, particularly the SVR-1650E, SVR-1640A, and SVR-950E, is a testament to their commitment to innovation and quality in this field. Each model comes equipped with a suite of features that cater to various surveillance needs in both commercial and residential settings.

The SVR-1650E is known for its robust performance and high-capacity storage options, supporting up to 16 channels of HD video recording. This model is designed for facilities that require extensive monitoring capabilities. One of its standout features is the ability to record in multiple resolutions, including 4K, ensuring crystal-clear image quality. Its smart search function allows users to quickly sift through recorded footage, significantly reducing the time spent on surveillance review. Furthermore, the SVR-1650E supports advanced video analytics, including motion detection and facial recognition, enhancing overall security.

The SVR-1640A caters to businesses needing a balance between performance and cost-effectiveness, supporting up to 8 channels of video input. This model also leverages H.265 compression technology, which facilitates high-quality recording while optimizing bandwidth usage. The SVR-1640A features a user-friendly interface that makes setup and monitoring straightforward, making it suitable for users who may not have extensive technical knowledge. Additionally, it includes remote access capabilities, enabling users to monitor live feeds from anywhere using their smartphones or tablets.

Meanwhile, the SVR-950E is compact and portable, designed for smaller businesses or residential purposes. It supports 4 channels and offers real-time monitoring and recording. The model is equipped with a simple plug-and-play setup feature, allowing for easy installation without the need for professional assistance. Its low power consumption design makes it an eco-friendly option. The SVR-950E also includes a mobile app that ensures users can stay connected and manage their surveillance systems from virtually anywhere.

All three models underline Samsung’s dedication to enhancing security through technology. Each unit supports various storage options, enabling users to store ample footage as needed. With their combination of high-definition recording, smart features, and user-friendly designs, the SVR-1650E, SVR-1640A, and SVR-950E are invaluable additions to any surveillance strategy, providing peace of mind through cutting-edge technology. Whether for commercial facilities or home use, these DVRs exemplify Samsung's commitment to reliability and effectiveness in security solutions.