ChapterS P E C I A L F E AT UFiveR E S
T R O U B L E S H O O T I N G
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, then call your nearest Samsung authorized service center.
Identifying Problems
Problem | Possible Solution |
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Poor picture. | Try another channel. |
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| Adjust the antenna. |
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| Check all wire connections. |
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Poor sound quality. | Try another channel. |
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| Adjust the antenna. |
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No picture or sound. | Try another channel. |
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| Press the SOURCE button. |
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| Make sure the TV is plugged in. |
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| Check the antenna connections. |
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| Make sure the MUTE button is off. |
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No color, wrong colors or tints. | Make sure the program is broadcast in color. |
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| Adjust the picture settings. |
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Picture rolls vertically. | Adjust the antenna. |
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| Check all wire connections. |
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| If you are using a VCR, check the tracking. |
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The TV operates erratically. | Unplug the TV for 30 seconds, then try |
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| operating it again. |
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Your remote control does not | Press the MODE button to put your remote |
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operate your TV. | control in the “TV” mode. |
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| Make sure the remote has batteries. |
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| Check that the “+” and |
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| correctly. |
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| Check that the batteries are drained. |
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The TV won’t turn on. | Make sure the wall outlet is working. |
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| Make sure the TV is plugged in. |
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| Make sure the remote has batteries. |
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Digital broadcasting screen problem | Please check the digital signal strength and input antenna. |
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The visual qualities of digital | The visual qualities of digital channels may vary |
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channels vary. | depending on the original production method (analog |
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| or digital). |
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| • If the original production method is digital: High visual |
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| quality program. |
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| • If the original production method is analog: The digital |
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| program displayed on the screen is originally an analog |
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| program which has been converted to digital. The visual |
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| quality is of an SD grade. |
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Although the TV caption shows HD, | The HD caption that appears when switching channels |
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the visual quality is not satisfactory. | or when pressing the Information button on the remote |
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| control means the selected channel is a digital channel. If |
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| the broadcasting station converts an analog signal into |
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| digital and transmits the signal, the visual quality may not |
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| be perfect. (Applied to Set Top Box |
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